Issue When Trying To Press The Capture Button Black Screen

[Austin Gill]

hello, I recently bought a Roxio Game Capture HD and after instaalling the product i plug it in to my xbox and tv. I plugged in the right cord to each socket and everthing works. My problem is when i open the software and try to hit the capture button my screen turns black wherever i move the window. Please help me

[Austin Gill]

well whenever i try to open the window it automatically goes to a black screen so i dont have the opportunity to go full screen

[Austin Gill]

when ever i open the program then hit the capture button it will automatically go black screen and when i try to click the window it freezes

[Jim_Hardin]

How about a screen cap or two of this ~ posting info, HERE

[Austin Gill]

When i took a screen shot it looked normal so i had to take some bad pictures with my ipod sorry.

I hope you can see the problem though.

[Jim_Hardin]

Were you standing on your head when you took them?

 

You did say an odd thing... The screen cap looked normal?

 

Maybe it is time to look at your PC specs with emphasis on your video card???

[Austin Gill]

my computer currently has a Intel HD Graphics Family video card is this my problem?

[Austin Gill]

Is there any page where I can look at the min. requirments and compare them with my spec?

[grandpabruce]

Is there any page where I can look at the min. requirments and compare them with my spec?

 

You can find them here:

 

http://www.roxio.com/enu/products/game-capture/hd-pro/overview.html?rtrack=hp_game_hd_B_052012

 

Scroll down to the bottom of the page.

[Austin Gill]

well I have just found out that my computer does not have a able processor.

thank you for being extremly helpful during this and taking the time out of your day to help me.

One of the best tech support by far.

-Austin

[Jim_Hardin]

Ouch! Sorry it did not work out...

[Austin Gill]

Sorry to bother you guys again but it says that a Dual Core 2.3 GHz above is recommended for 1080 30p/60i recording.

Do the requirements change for 720p recording. My computer has a Intel Pentium 2.10GHz Processor would this work for 720p recording.

[Jim_Hardin]

"...i move the window"???

 

If you go to full screen before you start is there any issue?

[Jim_Hardin]

Should... obviously 720 requires less than 1080