Gamecap Hd Pro - I Click On Capture, Nothing Happens

[Wolfrott]

Hi everybody,

 

I've installed Gamecap HD Pro twice now, and the second time it actually loaded the software, but every single time I click on 'capture', nothing happens. If I click on edit and share, it will launch the editing software.

 

For the record, every time I load HD Pro, it will ask me to register my product. Every time it will tell me that the servers are unavailable, and please try again later. Even though I have an email saying I have registered my product, it will ask me constantly to register my product. What do I do?

 

My Roxio HD Pro is set up like this:

HDMI from TV to Roxio.

Component from Sony to Roxio.

USB from Roxio to laptop.

[Jim_Hardin]

The Servers were down most of yesterday...

 

If you got the email, there is the Support link and your number to use when you contact them.

 

Let us know how you make out.

[Wolfrott]

The Servers were down most of yesterday...

 

If you got the email, there is the Support link and your number to use when you contact them.

 

Let us know how you make out.

 

Hello Jim,

 

I got the e-mail from one of my initial registration tries, but there's no number or code in the e-mail. Just congratulations, my name and email details, and a link to the support forum.

[Jim_Hardin]

Hello Jim,

 

I got the e-mail from one of my initial registration tries, but there's no number or code in the e-mail. Just congratulations, my name and email details, and a link to the support forum.

well let me add my congratulations as well

 

OK, it appears the software is not properly installed, so let's try a repair!

 

Follow this, to the letter!

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

[Wolfrott]

well let me add my congratulations as well

 

OK, it appears the software is not properly installed, so let's try a repair!

 

Follow this, to the letter!

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

 

OKay, I'm trying this, I'll report back ASAP

[Wolfrott]

well let me add my congratulations as well

 

OK, it appears the software is not properly installed, so let's try a repair!

 

Follow this, to the letter!

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

 

Right, I've done what you said, rebooted and all, but nothing has changed. It will ask me to register, it'll say that the servers are down, and if I click on Capture, the button will highlight, but nothing else happens. I have picture and audio on my TV, but I don't get any indication as to whether Roxio has acknowledged my PS3 or not. Is it my set up, or is it the registration issue that is preventing me to capture?

 

The HD Pro set up manual tells me to connect the 'square' end of the component cables to the TV, but my TV does not have that input, it only has the colour inputs for AV Component, so I had opted to connect a HDMI cable from the TV to the Sony; a Component from my PS3 to the Roxio, and my Roxio to my laptop with the supplied USB cable. I just watched the video tutorial, but it says to connect the HDMI cable as well...?

Edited February 22, 2013 by Wolfrott

[Jim_Hardin]

General Info:

 

The PS3, MUST be connected to the RGC Device using Component Cables!!!!!!!

 

You TV can be connected with either Component or HDMI

from

the RGC Output side! (the device MUST be powered on to work)

 

HOWEVER, none of this has any bearing on the Capture Application working Nor does Registration, Drivers or anything else...

 

I am going to give the Whole Hog process! Do every bit of it, skip nothing and if there is something you don't understand, ASK rather than pass over it

 

Step One: (uninstall the RGC Software)

 

Download the

Revo

Uninstaller and

run in moderate mode

 

Step Two: (really clean install process)

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure

nothing

is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!

 

This seems to work when all else fails

[Wolfrott]

General Info:

 

The PS3, MUST be connected to the RGC Device using Component Cables!!!!!!!

 

You TV can be connected with either Component or HDMI

from

the RGC Output side! (the device MUST be powered on to work)

 

HOWEVER, none of this has any bearing on the Capture Application working Nor does Registration, Drivers or anything else...

 

I am going to give the Whole Hog process! Do every bit of it, skip nothing and if there is something you don't understand, ASK rather than pass over it

 

Step One: (uninstall the RGC Software)

 

 

Download the

Revo

Uninstaller and

run in moderate mode

 

Step Two: (really clean install process)

 

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure

nothing

is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!

 

This seems to work when all else fails

 

Okay, I've fixed that problem - it was the connection!

 

I've got a new problem now The TV screen turns blue, and even if I plug the USB into other ports, same with the HDMI cable, the TV screen remains blue, and the Roxio HD software on my laptop doesn't acknowledge anything. The capture program still does not launch.

[Jim_Hardin]

Time to invite a friend over and go through it with them ~ 2 heads theory