justdyl123 Posted February 28, 2013 Report Share Posted February 28, 2013 When I try to open my roxio software on my computer, everything works fine, then I plug in the USB, it looks like this. Please help! Link to comment Share on other sites More sharing options...
Jim_Hardin Posted February 28, 2013 Report Share Posted February 28, 2013 It was never properly installed... I think what you want to do is try a repair but make sure you do it this way... First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc. With the Device Plugged in, go into Device Manager and uninstall it! Remove the Device and set it aside for later. Now insert your Roxio Disc - run Install. Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows) When you reach the screen where Repair is offered, choose that! When the Repair competes, turn your AV & Firewall back on and reboot. Link to comment Share on other sites More sharing options...
justdyl123 Posted March 23, 2013 Author Report Share Posted March 23, 2013 Thank you. I will try this now. Sorry I didn't reply earlier but there was a death in the family. Link to comment Share on other sites More sharing options...
Jim_Hardin Posted March 23, 2013 Report Share Posted March 23, 2013 Not a problem, I am sorry for your lose... Link to comment Share on other sites More sharing options...
justdyl123 Posted April 1, 2013 Author Report Share Posted April 1, 2013 We tried what you recommended, but it didn't work either. If you have any other suggestions, please let us know. Thank you for your time. Link to comment Share on other sites More sharing options...
Jim_Hardin Posted April 1, 2013 Report Share Posted April 1, 2013 ??? Comparing you Picture above with some from mine, that is the EDITOR (VideoWave) screen with nothing in it When you open the Software you should get this screen: Click on the Capture Button! What do you get? Link to comment Share on other sites More sharing options...
justdyl123 Posted April 3, 2013 Author Report Share Posted April 3, 2013 No, the picture is what I get after I click the Capture button. Link to comment Share on other sites More sharing options...
Jim_Hardin Posted April 4, 2013 Report Share Posted April 4, 2013 Then your software is not properly installed... Repeat the exact steps in Post #2 ~ you may have to do it 2 or 3 times to get it right Link to comment Share on other sites More sharing options...
Jim_Hardin Posted April 4, 2013 Report Share Posted April 4, 2013 No, the picture is what I get after I click the Capture button. But you do get the opening screen BEFORE you click capture... Your software is not properly installed... Repeat the exact steps in Post #2 ~ you may have to do it 2 or 3 times to get it right You never listed your PC Spec Might be a good time to do that, like what I have in my Sig Block. Link to comment Share on other sites More sharing options...
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justdyl123
When I try to open my roxio software on my computer, everything works fine, then I plug in the USB, it looks like this. Please help!
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