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Vhs To Dvd 3 Plus Not Activated By The Store. How To Activate?

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I bought Roxio Easy VHS to DVD 3 Plus off internet. The package was not opened. I started installing the software, but it would not take the Product key. The seller said it was because it wasn't activated at the store. How can it be activated? I logged on to Rixio's site and gave them the Product Key numbers, but can't contact them for help. The seller said not to send the product back. I'm stuck with something that will not work.

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