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CandyG

Roxio Account Lapsed All Previous Shows Gone

Question

My credit card had expired and so my account lapsed. When I renewed all of my previous online photoshows were gone. I never saved them, I assumed I would always have access to them. I am at a loss on how to contact support. I can't seem to submit a question. HELP!??? Please

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4 answers to this question

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They do send reminders ! Look in your old e-mail spam folders. Look especially for anything from Digital River. They have a specific time frame for saving and then deleting the PhotoShows. Do you have proof that you extended your membership? They may be gone forever.

 

Did you try submitting a question using this (link)?

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That's what I"m afraid of :( I probably did get a reminder, but with some health issues in our family emails didn't get looked at / answered for a while. My account expired in I think October, and I renewed in February. thanks for your reply

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Oh and thank you for that Link!!! I had yet to get to that!! Hopefully I will get some sort of answer. Thanks again :)

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