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Considering Returning For Refund


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Hi, i purchased Easy VHS to DVD 3 Plus last week and have spent the last 48 hours trying to get it to work.

 

I wouldn't say i'm a novice when it comes to PC's, i've been using them for the last 30 years and know my way around a PC.

 

The problem i'm experiencing is this:

 

I'm trying to convert some old family videos from VID 8 (8mm) Camcorder to digital media.

 

I have the camcorder set up (Samsung VP A15 - PAL) and connected via the USB Capture Card and installed driver CD and then USB Capture device.

 

I have the Camera set to VCR and all the cables plugged in correctly.

 

It was originally working fine when i first set it up to test it, but then when i returned the following evening to start to record, it wouldn't display the picture, and reported the error 'no video' and then sent my PC into DVI power saving mode and i wasn't able to bring it back from power saving mode unless i switched the machine off and restarted.

 

I've removed the software, reinstalled, and reconnected the Capture Device and still the same problem.

 

I then tried another monitor, both via DVI and VGA, and still the same problem.

 

I have also tried another cable, and still the same problem.

 

I've tried using VLC Media Player, and although it still doesn't display the picture, only intermittent sound, at least VLC doesn't send my PC into power saving mode.

 

Any suggestions? I've tried using the Roxio 24 hour online support this evening only to be told there are no agents!

 

This is the spec of my machine.

 

Dell XPS420.

4 GB Ram

Intel Quad Core processor

Nvidia GT630 Graphics Card with 2GB memory

Windows Vist - 32 Bit SP2

Edited by BorderCollie
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Hi thanks for your replies.

 

Although I have a Dell, I dont have a dell monitor, I have the LG W2361.

 

I have also got a new graphics card in the machine, 2 weeka old, the gt630 as detailed above.

 

Therefore those steps re the dell would be irrelevant?

 

It was originally working fine when i first set it up to test it, but then when i returned the following evening to start to record, it wouldn't display the picture, and reported the error 'no video' and then sent my PC into DVI power saving mode and i wasn't able to bring it back from power saving mode unless i switched the machine off and restarted.

 

Dell or no Dell fix it first..

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Hi thanks for your replies.

 

Although I have a Dell, I dont have a dell monitor, I have the LG W2361.

 

I have also got a new graphics card in the machine, 2 weeka old, the gt630 as detailed above.

 

Therefore those steps re the dell would be irrelevant?

 

 

Try Googling "PC into DVI power saving mode lg w2361".

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I have found a thread about removing the battery and memory modules but you seem to e forgetting a major atrribute here.

 

It ONLY occurs when running the Vhs to Dvd software.

 

And it happens everytime I run it.

 

After I did a remove and reinstall by following a thread on here advising to download revo created by one of the members above, it now works perfectly in VLC Media Player and I can view and record without any problems.

 

BUT VHS TO DVD 3 Plus software still has the issue and causes the problem, I therefore conclude it is the software at fault.

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I have found a thread about removing the battery and memory modules but you seem to e forgetting a major atrribute here.

 

It ONLY occurs when running the Vhs to Dvd software.

 

And it happens everytime I run it.

 

After I did a remove and reinstall by following a thread on here advising to download revo created by one of the members above, it now works perfectly in VLC Media Player and I can view and record without any problems.

 

BUT VHS TO DVD 3 Plus software still has the issue and causes the problem, I therefore conclude it is the software at fault.

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Jim, what are you implying?

 

Why are you becoming so defenseless of the product?

 

There are obviously issues, Google 'vhs to dvd 3 no video input' and im the only one in the world with this problem?

 

Not likely!

 

Not one word about checking your power options settings.

 

What did you think I meant by fix it in post #5?

 

Or would you rather continue arguing with Jim?

 

2 week old, the gt630

 

What Driver Version are you running?

 

post-97-0-83830700-1362578584_thumb.jpg

 

post-97-0-38781800-1362578780_thumb.jpg

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I could have sworn i typed more into my initial post, i remember typing it, i must have over typed it whilst editing, apologies.

 

Just to clarify, the first thing i did when it happened was went through the Power Settings, they are on balanced, and i've switched all the hibernation, sleep, and all the other things that could be causing problems etc., etc., off.

 

The driver version for my video card is 9.18.13.623

 

I believe there may be an updated version of the driver, but i recall some had problems when they installed it, therefore i would prefer to leave mine alone, especially as its most likely 'not' the graphics card causing this particular problem.

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I could have sworn i typed more into my initial post, i remember typing it, i must have over typed it whilst editing, apologies.

 

Just to clarify, the first thing i did when it happened was went through the Power Settings, they are on balanced, and i've switched all the hibernation, sleep, and all the other things that could be causing problems etc., etc., off.

 

The driver version for my video card is 9.18.13.623

 

I believe there may be an updated version of the driver, but i recall some had problems when they installed it, therefore i would prefer to leave mine alone, especially as its most likely 'not' the graphics card causing this particular problem.

 

Your driver for the GT 630 looks old to me?

 

Switch your power to high performance shut nothing off!

 

Ogdens asked if a scart was involved, did you answer that?

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Oh well, ditched the Easy Vhs to dvd 3 plus and using Golden Videos (freeware) instead, works absolutely flawlessly and very simple to use without ANY crashing!

 

Cant believe a piece of freeware operates perfectly yet paying £59.99 for Easy vhs to dvd 3 plus buys you a piece of junk that doesnt work.

 

Returning, end of.

 

Oh and by the way, yes I did change the power management settings to high performance and no I wasnt using scart.

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