Toast 11 Started Crashing After (Attempted) Update And No Longer Works

[MissFloopster]

Until this morning, Toast 11 Pro worked fine on my iMac 10.6.8. This morning the app notified me that an update was available and I accepted it. After downloading the update, I first received the error message "cannot update, at least version 10.0 is required". I think the update found the older Toast 7 version. The update process was stopped and I tried again, this time it worked. Or so it seemed. Upon restarting Toast 11, I got the Assistant window and on the first click on "continue" the app crashed. No way to open it. It just keeps crashing. I uninstalled the older versions of Toast as well as Toast 11 and reinstalled Toast 11 from the .dmg I received when I purchased the app (Toast_11_Pro_1100_669). The app crashed again, and again, and again. I tried the older Toast 7 version: same story, it crashed. I rebooted, repaired permissions, uninstalled/reinstalled Toast 11 (all several times) but Toast no longer opens.

 

I reported it to Corel.

 

Can I have a working copy of Toast 11 again, please? Right now I'm looking at $149.99 down the drain.

[tsantee]

Trash the Toast plist and prefs files in your User>Library>Preferences folder and relaunch Toast. You'll have to go through the setup assistant again but it should remember your registration key. All should be okay again.

[MissFloopster]

Trash the Toast plist and prefs files in your User>Library>Preferences folder and relaunch Toast. You'll have to go through the setup assistant again but it should remember your registration key. All should be okay again.

 

Thank you Tsantee, did that already but didn't work. Yes, the setup assistant comes up for a couple of seconds, then Toast crashes. Clicking on "Reopen" only repeats the crash.

 

[tsantee]

I'm very puzzled by this. It may help if you use Disk Utility to repair permissions. It also may help to use Disk Utility to run the check if it is necessary to Repair Disk. The fact it was working prior to the update indicates that something was affected by the update process. Toast 11.0.0 is not a good version to run but it should at least launch without crashing. I had a Kern Protection Failure with Toast years ago with one of my Macs that turned out to be defective RAM. But if it was working before the update this should't be the problem. You can download and run Rember (find it at Macupdate.com) to do an extensive RAM test.

[MissFloopster]

Thank you Tsantee - sorry for late response, I was away. I tried Disk Utility and also downloaded and ran Rember (thank you for that tip). No problems came up. In the meantime, no response whatsoever from Corel. I am highly disappointed. Yes, Toast was working fine before I tried to run that update. And yes, I'm convinced something in that update messed up. I'm deleting the app from my iMac ... needless to say it was the last time I purchased Toast. I'm sure there are alternatives on the market. I'm about to purchase a new iMac and won't let Toast anywhere near it.

 

Thank YOU for your help, Tsantee, I much appreciate it.

[tsantee]

Frustrating! To remove Toast drag its folder in the Applications folder to the trash. Also trash the Toast plist and prefs files in your User>Library>Preferences folder and the Toast Menu Styles folder in the root>Library>Application Support>Roxio folder.

 

It is possible there is something else causing Toast to crash. I've seen Toast crashes when an external Firewire audio or video device is connected or if incompatible third-party codecs are in the root>Library>QuickTime folder. Basically the only incompatible codecs I know about are xvid codecs. But since Toast used to work you must not have those. If you want to experiment you could temporarily remove any non-Apple files from that folder and see if Toast launches (or start up the Mac in Safe mode and launch Toast).

 

Your situation is very uncommon. Sorry.

[Robert - Vancouver]

This is happening to me, also.