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Hannah Bee

Disc Fails To Write (Error Message 'the Exception Unknown Software Exception (0Xc0000409) Occurred In The Application'')

Question

Hi,

 

Following the advice I was given the last time I posted here I bought a new 2012 Roxio Creator Pro program to create DVDs for my videos and pictures.Everything went well, the program ran smoothly on my computer as well. (It's a new computer I only bought it last Oct) BUT... when I go to write a disc something goes wrong. It appears to be writing just fine, it gets all the way to the end (95% or so) then it just closes. The second time I tried it I received this message:

 

The exception unknown software exception (0xc0000409) occurred in the application at location 0x11b33515

 

Oh and, when installing the program it said there was a problem with my product key, but it seemed to work anyway. I received another product key from the online seller I'd purchased it from, but they said I'd have to uninstall it to put it in, and I didn't want to loose my project and all my hard work so I didn't do it. Not sure if that has anything to do with this...

 

THANK YOU SO MUCH!
Edited by Hannah Bee

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I received another product key from the online seller I'd purchased it from,

 

As far as I know only Roxio's partner Digital River sells a legit download, but C2012 would not be available from them since Creator NXT launched last September!

 

Post a link to this online reseller you bought Creator 2012 from?

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Save all of your previous productions you made including all photos and audio to a separate folder

on your computer. They should all be recognized by the new install of C2012 IF

the new installation works O.K. with the new key.

 

Either that or do a "repair" of the original installation and see if that helps.

 

Frank...

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cdanteek, I bought it from a seller on Ebay. Here's a link to the seller page.

 

http://www.ebay.com/sch/calipsico332/m.html?_nkw=&_armrs=1&_from=&_ipg=&_trksid=p3686

 

It only came with one disc ina white sleeve, and not even the box nor instructions, so maybe I was ripped off and didn't realize it! The program still worked when installed though so that's odd.

 

REDWAGON, Thank you for your advice, I'll do just that. :)

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I think the other, # 2 program disc just contains extra non-Roxio programs.

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Let us know how things worked out Hanna.

One has to be extremely careful when buying from Ebay especially software.

 

Redwagon...

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So it was okay? I guess I'll just try loading the new product number in. Thanks for your help!

 

You can check the disc that was sent to you. If it is a pressed silver disc it might be an original, but if it is a burned disc I'm guessing that your supplier has a key generator program and is selling pirated copies of the disc.

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