Loudmouth Posted March 14, 2013 Report Share Posted March 14, 2013 Hi everyone... I have had many versions of EMC. I had 12 installed and working fine....I bought NXT and it uninstalled 12 automaticly Now everytime i go into I get a error message trying to install cine player decoder and is searching for it. I also get a message asking for a disc which has the player. I have tried to obtain help from support....Roxio's support is the worst support of all....They told me there are NO first time phone calls....19.95 please per incident. There is nothing on my hard drive at all for cine player. I am at my wits end. Please help me. LM Link to comment Share on other sites More sharing options...
Jim_Hardin Posted March 14, 2013 Report Share Posted March 14, 2013 Creator 2012 would have installed CinePlayer, along with its' codecs. It may not have been removed when NXT cleared things out. First check in your Control Panel ~ Programs & Features to see if it exists in there... You could try feeding it your 2012 Program disc to see if that makes it happy Link to comment Share on other sites More sharing options...
Jim_Hardin Posted March 14, 2013 Report Share Posted March 14, 2013 (Loudmouth responded via IM that he did not have the 2012 discs) In that case, I would suggest download the Revo Uninstaller and run in moderate mode to remove anything Roxio. Then try another install. Link to comment Share on other sites More sharing options...
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