Much Anger About Youre Support!

[Tonelo]

So i buyed a GameCapHDPro to record some PS3 Gameplay.. i know PS3 cant Record over HDMI,so i got a Component Cable to Record my footage...

 

After Setting everything up: PS3-AV via Component to GameCapHD i see the Screen in the Roxio Prgramm and it says ready. So i Press Record and the Counter Starts (Time and Diskspace) but disappear after few Seconds but the Big Button is still showing Stop Recording so i was thinking its still Recording but all i get when i press Record is a 2-5 seconds peace of Video what is unexaptable since there is no Error, no help, no Support!

 

You have 14 Day Support when you buy new Products so i ask for Support but the only Thing i get is a generic E-Mail which tells me i have to use Component and cant Record over HDMI -.- but i stated exactly how its connected and that its not attached over HDMI!

 

After responding to that Mail and tell them that its not help me in any way i got Back the same ^#!& where they claim i should buy Support... WTF i cant even install or use it so its clearly Installation- and Activationsupport!

 

I am really Pissed of and hope to get this Worked out soon, i had other experiences made with Corel in the past over my Work but this is not acceptabel.

 

I was planing to make a review since i thought this Hardware had Features that i need but so is useless to me and my Viewers gonna know that so that they dont make the same mistake as i do: Buying something that doesnt Work and get no Support for it!

[Jim_Hardin]

I agree, support is not what I would want it to be!

 

Let's try the short version of a Repair first and see if that will eliminate your Capture from stopping:

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

 

See if that works, if not we will try one a bit more involved.

[Tonelo]

Thanks! That doenst resolved the Problem but i get it to work after make a clean install and use the x64 USB Driver Found on the CD... Thanks alot Jim! Its a shame that the Support dont tell you something like this, i feel pushed to buy Support! Really cant Support a Company like this, i will never buy anything from Roxio or Corel again!

[Jim_Hardin]

OK then we will close this out