Can't Record?

[SanMathi]

 

Hello people, I'm just new on this forum, but I have a question.

 

Why I can't start recording? Normally it has a green button where you can click to start recording, but now its black? And I don't know why, so i also can't record.

 

Someone who can help me with this strange problem?

 

Thanks.

[Jim_Hardin]

I think the best fix for that is to do a Proper Repair

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

[SanMathi]

I've reinstalled my capture card and than it works, but the next time I want to record it doesn't work anymore...

 

And I'm not going to constantly re-install it again and again..

[Jim_Hardin]

Then something on your PC is breaking it

 

Most likely you have an aggressive Registry Cleaner that is running and it is destroying the Registry entires... These are often found as part of your Anti Virus software and in my 22 years of computing, never seen one that did anybody any good

 

Disable it and your problems will go away.

[SanMathi]

Okay thanks.

 

Is it maybe also possible because I pull of the cable from my capture card? I can't let it in because otherwise it lie in the way.

[Jim_Hardin]

Let us know what you find

[SanMathi]

I'm desperate.

 

I've removed AVG from my computer. I've reinstalled my capture card and then I've installed Microsuft Securty Essentials.

 

Than I would record, but it still doesn't work.

 

I've no idea how this comes...

[Jim_Hardin]

Try repeating the steps above for a Repair and see what happens...

 

Do you still get the Green Gereed showing?

[SanMathi]

Finally. It works. Many thanks man!

 

Now I hope it stays working.

[Jim_Hardin]

I'll keep my fingers crossed