CCXRebeloution Posted March 16, 2013 Report Share Posted March 16, 2013 hi, i'm trying to look for updates for the roxio game capture HD pro but the search returns with , "Either you are not connected to the internet or the FLEXnet connect servers are not on line " , i'm def connected to the internet so i don't know what the problem is . anyone have a solution? Link to comment Share on other sites More sharing options...
ogdens Posted March 16, 2013 Report Share Posted March 16, 2013 Open the Roxio, click on capture, then Help>About....if you have SP1.1, then you have the update. Link to comment Share on other sites More sharing options...
MrDerpski Posted March 17, 2013 Report Share Posted March 17, 2013 If you downloaded an update during installation then you already have SP1.1 Link to comment Share on other sites More sharing options...
CCXRebeloution Posted March 17, 2013 Author Report Share Posted March 17, 2013 on mine where it should say s.p 1.1 it doesn't show any service pack at all it just has a build number, I have captured on the device and edited but it won't render past 19% and it won't connect to you tube or facebook. when i try and download the service pack on this site it says file not found ,when i click on the link. when i installed the disc to my drive it wouldn't connect to the update site , as i said im my op when it trys to update i get a message saying, "Either you are not connected to the internet or the FLEXnet connect servers are not on line " . Link to comment Share on other sites More sharing options...
Jim_Hardin Posted March 17, 2013 Report Share Posted March 17, 2013 Then it is time to fix it First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc. Unplug your RGC Device and put it aside until you are completely finished. Now insert your Roxio Disc. Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows) When you reach the screen where Repair is offered, choose that! When the Repair competes, turn your AV & Firewall back on and reboot. Link to comment Share on other sites More sharing options...
cdanteek Posted March 17, 2013 Report Share Posted March 17, 2013 on mine where it should say s.p 1.1 it doesn't show any service pack at all it just has a build number, I have captured on the device and edited but it won't render past 19% and it won't connect to you tube or facebook. when i try and download the service pack on this site it says file not found ,when i click on the link. when i installed the disc to my drive it wouldn't connect to the update site , as i said im my op when it trys to update i get a message saying, "Either you are not connected to the internet or the FLEXnet connect servers are not on line " . Like the other person said, if you let it check for updates while installing it grabs it then SP 1.1 and installs it. Link to comment Share on other sites More sharing options...
grandpabruce Posted March 17, 2013 Report Share Posted March 17, 2013 The method mentioned by cdanteek and MrDerpski is the way to go. The "normal" method of checking for updates stopped working when Rovi bought out Roxio in 2010. Link to comment Share on other sites More sharing options...
CCXRebeloution Posted March 17, 2013 Author Report Share Posted March 17, 2013 thank yous for the advice will be trying what jim suggested in a mo. Link to comment Share on other sites More sharing options...
CCXRebeloution Posted March 18, 2013 Author Report Share Posted March 18, 2013 managed to download and install sp1.1 , thanks to jim and everyone for their help. Link to comment Share on other sites More sharing options...
cdanteek Posted March 18, 2013 Report Share Posted March 18, 2013 managed to download and install sp1.1 , thanks to jim and everyone for their help. Telling us how, what worked, would be helpful? Link to comment Share on other sites More sharing options...
CCXRebeloution Posted March 23, 2013 Author Report Share Posted March 23, 2013 Telling us how, what worked, would be helpful? i had to turn off my firewall and anti virus for the update to download . roxio should advise you to do this instead of giving you a message stating that, "Either you are not connected to the internet or the FLEXnet connect servers are not on line ". then when i downloaded s.p 1.1 i clicked the repair option and it installed . Link to comment Share on other sites More sharing options...
bimicher Posted March 23, 2013 Report Share Posted March 23, 2013 i had to turn off my firewall and anti virus for the update to download . roxio should advise you to do this instead of giving you a message stating that, "Either you are not connected to the internet or the FLEXnet connect servers are not on line ". then when i downloaded s.p 1.1 i clicked the repair option and it installed . Turning off Firewall and AntiVirus during a update download.install is normal practice. Link to comment Share on other sites More sharing options...
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CCXRebeloution
hi, i'm trying to look for updates for the roxio game capture HD pro but the search returns with ,
"Either you are not connected to the internet or the FLEXnet connect servers are not on line " ,
i'm def connected to the internet so i don't know what the problem is . anyone have a solution?
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