Problem With Capture Card

[WebbiestImp327]

Hey I need someone's help. Just yesterday I was able to hook up my HD Pro Capture Card and now it won't recognize the usb. So Windows says Doesn't recognize the Transcoder. I found a few topics on this and none of the advice I've seen works. I've even gone to the extent of going back to a restore point where the capture card worked fine. And yet it still does not work. So what do I do? I've re-installed and uninstalled muiltple times and repaired it and yet it still can't recognize it. Can anyone help me?

Edited March 19, 2013 by WebbiestImp327

[Jim_Hardin]

Generally speaking, you never, ever plug in a USB device Before you install the software for it!!!!

 

Follow these instructions, to the letter, and it will work.

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

With the Device Plugged in, go into Device Manager and uninstall it!

 

Remove the Device and set it aside for later.

 

Now insert your Roxio Disc - run Install.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

Edited March 19, 2013 by Jim_Hardin