Hot Keys Not Working.

[Agent Xander]

I'm having some issues using the hot keys to Start and Stop capture on the GameCap HD Pro software. Pressing the hot keys doesn't do anything 90% of the time. Sometimes, I can go in to the options and change the hot keys and the start hot key will work but then the stop hot key won't. And then if I stop it manually on the interface and try to use the start hot key again, it doesn't work again. I checked and my Roxio software is up to date and my keyboard drivers are up to date as well.

 

Here are my specs:

 

Manufacturer: Hewlett-Packard

Model: HP G62 Notebook PC

Processor: AMD Phenom II P650, Dual-Core Processor, 2.60 GHz

RAM: 4.00 GB

System Type: 64-bit OS

Graphics Card: ATI Mobility Radeon HD 4200 Series

Keyboard: In device manager it says "Standard PS/2 Keyboard"

 

Let me know if you need any more information.

[Jim_Hardin]

Are you playing with a Game Console or off of your Laptop???

(if using the Lap, does the Game take over the Function Keys? )

[Agent Xander]

I am trying to record PC game-play footage on my laptop, but the hot keys will not work even if I'm not in the game and I'm just on the desktop with the Roxio Capture software up.

[Jim_Hardin]

They work for everyone else???

 

Something about your laptop or setup perhaps???

[Agent Xander]

Do you have any idea of what I could try or what I could change? Or should I wait for someone else to chime in?

[Agent Xander]

Can any other gurus out there or someone who is familiar with the software help me out? It would be much appreciated.

[sknis]

Please attach this information to a reply. It will tell us more about your computer.

 

Also this section of the forums is for the capture device that is used to capture games played on a PC; not with games played on a gaming console. Perhaps that is why you are not getting much help. James is an expert so if he can't help you, then there is no use to ask for someone else. Remember we are users and not Roxio/Corel Staff.

[Agent Xander]

I've attached the file here. And I am trying to record PC Game-play. This problem just occurred while I was attempting to record on PC so I posted in this section of the forums, it could go in either one because the hot keys don't work correctly while trying to record either console or PC. If there is a better section of the forum, you can move this thread there.

SystemInfo.txt

[bimicher]

I've attached the file here. And I am trying to record PC Game-play. This problem just occurred while I was attempting to record on PC so I posted in this section of the forums, it could go in either one because the hot keys don't work correctly while trying to record either console or PC. If there is a better section of the forum, you can move this thread there.

 

Do you mean you have both the "PC Game Capture" program and the "Roxio Game Capture HD Pro" installed on your system?

[Agent Xander]

No, sorry. I have the Roxio GameCap HD Pro device as well as the software that came with it, which is just called Roxio Game Capture HD Pro (or VideoWave?)

[sknis]

You are the only one that has complained so far - that may indicate an issue with your computer. It is marginal for using the software. Make sure that you are no running anything else while you are capturing -- not even your anti-virus. You should even be connected to the Internet. Set that laptop to fill power and not one of the Power saving modes - yours is now set to balanced.

 

The above are general observations that hold true for any computer. running a high stress program. I do not own or have I ever run the program. Someone else will have to help; just don't insult them - they are users; not Roxio Tech Support.

[Agent Xander]

I apologize if any of my replies came across as insulting to anyone. I didn't mean for them to seem that way. Thank you for the suggestions on things I can try! I'll report back if that fixes anything.

[Jim_Hardin]

WHAT Keys are you using? - You haven't changed the Defaults??

 

You AREN'T using any combo with F Keys , like FN-F6 or something like that Re you?

 

What happens?

 

Does Manual Capture work?