Download Not Compatible With Windows 7?

[pointe]

I have just finished downloading and registering Easy CD and DVD burning, which I had on my computer before, which was stolen and never gave me a moment's trouble. but this download will not open and my computer says it is not a valid win32 application. I have a Lenovo with Windows 7. please help? I have work to do and am now stuck.

[Brendon]

Hello,

 

The download is a win32 executable file.

 

If your download won't open and gives you that error message, then it is either incomplete or has been corrupted during download.

 

This has nothing to do with Windows 7 compatibility, it just means the downloaded file is broken, and you need to download another copy.

 

Regards,

Brendon

[pointe]

many thanks, can I re download without paying again? will my computer automatically remove the "broken" version?

[Brendon]

many thanks, can I re download without paying again? will my computer automatically remove the "broken" version?

 

Hello. If you've only just bought the software by download, you should be able to re-download it again.

There is a support article on 'How to re-download Roxio Software' here which should help you.: http://corel.force.com/roxio/articles/en_US/Master_Article/000012559-How-to-re-download-software?retURL=%2Froxio%2Fapex%2FKBLandingPageNewRoxio%3Flang%3Den&popup=false

 

Internet downloads can be difficult at times, since they rely on a clear and uninterrupted pathway between the server that's sending the stuff and you who are receiving it. I like to use a Download Manager program which can hurry up the download and keep the flow going or even resume the flow when it peters out. Google "download managers" to see what's available. There are some good free ones.

 

Depending on how you're downloading, and how your computer is set up, your system might overwrite the broken file with the new one or the new one might be saved with a slightly different name. It would be good to locate and identify the broken file before you do the second download.

 

I don't think it matters if you leave it, shift it, or delete it, but once you have a good download you definitely need to copy and preserve the good download file for later use - in case you need to repair or re-install.

 

Regards,

Brendon

[pointe]

Many thanks Brendon, this is very helpful, I love the programme and really need to get going on my cutting and splicing, so you have saved me!! thank you!

[Brendon]

I'm really very glad I could be of help. It's why I come here.

 

Regards,

Brendon