Program Will Not Start/load

[smithspot]

Hi,

 

I just installed the Game Capture HD Pro software. Double click on the icon and the program will not start. I go to the folder and click the launch icon and nothing. I uninstalled the software and installed it again. Still nothing. What can I do?

FYI: I am currently using Windows Vista. Also, I had the previous roxio game capture and that one worked fine on this computer.

 

Any assistance with this will be wonderful. Thanks

[Jim_Hardin]

You need to provide your install logs.

 

Info ~ HERE

[smithspot]

Thanks for the reply...Here are the install logs.

 

edit: I hope it worked. I followed the directions in your link, however I am unsure it the file was attached.

Edited March 29, 2013 by smithspot

[ogdens]

Try again!!!!!

[smithspot]

I kept getting an error message saying not permitted to upload this type of file....

 

I was able to upload the zip of the log. Now this should work.

ROXIO_SETUP.zip

[Jim_Hardin]

Zip is the Trick

 

Based on your Error, "unable to load IncompatibleSuite", you should uninstall your RGC Software, then...

 

This is extensive, but it what I suggest...

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure

nothing

is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!

 

That has worked for other who have run into that error

[smithspot]

Sadly it didn't work. Here is the log data after following those steps...

ROXIO_SETUP.zip

[Jim_Hardin]

That was the ONLY solution...

 

Perhaps you want to print the instructions and try it again???

 

Or start arranging to return it