Uploading Purchased Audio Files

[rsrudzirs]

Photoshow is supposed to support AAC music files, but everytime I try to upload one, I get an error message saying "We had a problem saving your music file. Please try again." mp3s work just fine, but music downloaded from iTunes store or Amazon doesn't work. I specifically purchased this product because it would let me add music, as I am working on a funeral memorial for my sister. Help!!

[d_deweywright]

I would suspect that the files you've "purchased" have a DRM (Digital Rights Management) on them that doesn't allow them to be used as you're trying to do. MP3 files are DRM-free, so they'll work as you want. If iTunes will let you make a CD of the tunes you're having problems with, you could do that, and then see if Photoshow will accept the music from the CD.

 

Good luck!

[cdanteek]

Photoshow is supposed to support AAC music files, but everytime I try to upload one, I get an error message saying "We had a problem saving your music file. Please try again." mp3s work just fine, but music downloaded from iTunes store or Amazon doesn't work. I specifically purchased this product because it would let me add music, as I am working on a funeral memorial for my sister. Help!!

 

Are they proteced iTunes files?

[sknis]

Photoshow is supposed to support AAC music files, but everytime I try to upload one, I get an error message saying "We had a problem saving your music file. Please try again." mp3s work just fine, but music downloaded from iTunes store or Amazon doesn't work. I specifically purchased this product because it would let me add music, as I am working on a funeral memorial for my sister. Help!!

 

I'm going to give you the same information I give to others. Download the desktop version of PhotoShow 6 and install it on your computer - if you have a PC. Download that PhotoShow from the web site using the options in the desktop version. Change /add your music there.

 

In the future, make your PhotoShow on your computer and then upload it to the web site. It will take the files it is supposed to. I use Amazon mp3 all the time; those are mp3.

 

I know that it is a b--- to buy a program that doesn't work the way you expect it to. If it were not for the memorial that you are trying to make, I would suggest that you complain to Roxio and cancel your Premium membership.