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pamhill49

Black Screen

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Bummer......what Roxio program do you have? (it can then be moved to the appropriate forum on here)

 

It would help if you give us a lot more information, other than "black screen". Details,details!!!!!!!!!!!!!!!

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I have the Gold package...when you go to each video to play it..there is only a black screen..nothing starts ..no music..no pictures..nothing...and I have tried all of my videos ..but they are all black..When I pull up the pictures..they are there...but you have to click on each one to see it in the screen..and there is no movement...no music...just a still picture

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You seem to be saying you have the "Gold" version of whatever it is, but what Roxio program do you have, Pam?

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The "account is current" is a confusion unless the original poster is talking about PhotoShow.. The Premium Membership shows a "gold" shield.

 

Perhaps this gives the original poster some information (link).

 

Where/what are you using to play back the videos - look to the upper left for the name of the application.

Edited by sknis

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