pamhill49 Posted April 3, 2013 Report Share Posted April 3, 2013 None of my videos will play back ...only get a black screen...everything worked before ..and account is currrent.. Quote Link to comment Share on other sites More sharing options...
ogdens Posted April 3, 2013 Report Share Posted April 3, 2013 Bummer......what Roxio program do you have? (it can then be moved to the appropriate forum on here) It would help if you give us a lot more information, other than "black screen". Details,details!!!!!!!!!!!!!!! Quote Link to comment Share on other sites More sharing options...
pamhill49 Posted April 4, 2013 Author Report Share Posted April 4, 2013 I have the Gold package...when you go to each video to play it..there is only a black screen..nothing starts ..no music..no pictures..nothing...and I have tried all of my videos ..but they are all black..When I pull up the pictures..they are there...but you have to click on each one to see it in the screen..and there is no movement...no music...just a still picture Quote Link to comment Share on other sites More sharing options...
Brendon Posted April 4, 2013 Report Share Posted April 4, 2013 You seem to be saying you have the "Gold" version of whatever it is, but what Roxio program do you have, Pam? Quote Link to comment Share on other sites More sharing options...
sknis Posted April 4, 2013 Report Share Posted April 4, 2013 (edited) The "account is current" is a confusion unless the original poster is talking about PhotoShow.. The Premium Membership shows a "gold" shield. Perhaps this gives the original poster some information (link). Where/what are you using to play back the videos - look to the upper left for the name of the application. Edited April 4, 2013 by sknis Quote Link to comment Share on other sites More sharing options...
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