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Crash On Clicking 'capture'


General Garcia
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Hi everybody.

 

After working fine for a little while, my Game Capture HD software now crashes every time I select the "Capture" option after launching, I cannot get it to start at all. Nothing changed on the PC, no patches etc, it just randomly stopped. This happens with the capture unit plugged in or not, it doesn't make a difference.

 

I have tried running as a different (admin) user, removed the capture device from device manager, plugged it in to different USB ports, etc. Nothing works.

 

Compounding this, I was unaware of Corel's absolutely archaic (and frankly more than a little shady) practice of not allowing customers to download software or drivers from their site, so - like a lot of other users - the CD has already been binned, leaving me with no method of re-installing to fix the issue.

 

I'm going through their support at the moment to see if I can get anybody to let me download the software (which seems like the minimum amount of customer service for a £130+ product), but as they've not replied for days and I'm reading it's likely they'll just ask me to buy a new unit anyway, has anybody got any experience of fixing crash errors on selecting the capture option? I'm running Windows 8 64-bit if that helps at all.

 

Thanks for any advice.

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