No Playback - Black Screen.

[pamhill49]

I have had the premium package on Roxio for videos that I use for my business...when you go to the site now..you get the video..but it just sits there as a black screen and never starts up..the pictures are there...and you can bring them up on the right side where it says "edit"...but the video will not play...any ideas on what could be wrong? I loved using this system for my website connect.....but now it is worthless...and I am paid up until Nov 2014!

[sknis]

I have had the premium package on Roxio for videos that I use for my business...when you go to the site now..you get the video..but it just sits there as a black screen and never starts up..the pictures are there...and you can bring them up on the right side where it says "edit"...but the video will not play...any ideas on what could be wrong? I loved using this system for my website connect.....but now it is worthless...and I am paid up until Nov 2014!

 

Since it is business, I'm sure you won't mind posting a link to one of the PhotoSHows that won't play for you. I'll try and see what I get.

 

Here is one I made almost 2 years ago and I just played it successfully.

 

Are you using Windows 8 or have you updated to IE 11? There have been some issues with it. What browser are you uisng?