Snew457 Posted April 10, 2013 Report Share Posted April 10, 2013 I've had my game capture since Christmas and its been registered and i don't have the 30 day warranty left on it. Could some one tell me how returning works and if i can get it replaced. Any response will be greatly appreciated.Thank You:) Link to comment Share on other sites More sharing options...
d_deweywright Posted April 10, 2013 Report Share Posted April 10, 2013 So, clicking on the Support button at the top of this page, and then selecting, "Support Home" would seem the best route for you to get started. But, to be honest, I don't know how much satisfaction you'll get. I waded through the screens for awhile, and it may take you awhile to finally get to some place where you can actually submit a request or problem report going that route. And even so, since you are out of the warranty period, again, I don't know how much satisfaction you'll get. But that's the best route I can point you toward. Maybe someone else has a better route to offer. But, how do you know it's a hardware problem, not a software problem? Link to comment Share on other sites More sharing options...
Snew457 Posted April 10, 2013 Author Report Share Posted April 10, 2013 i know its a hardware problem because when i plug it in to my laptop, the light will be red and then fade when i would normally be purple. My computer malfunctioned a while back while i was recording and my roxio hasn't worked since. Link to comment Share on other sites More sharing options...
d_deweywright Posted April 10, 2013 Report Share Posted April 10, 2013 I presume you've tried using a different USB port? What was the malfunction in the computer? Link to comment Share on other sites More sharing options...
Snew457 Posted April 10, 2013 Author Report Share Posted April 10, 2013 Yes i tried all of them including my the usbs on my pc. It said computer malfunction on the screen and it shut down. I've tried pretty much everything. Link to comment Share on other sites More sharing options...
d_deweywright Posted April 10, 2013 Report Share Posted April 10, 2013 Did you have to do anything special to recover your PC, or did it just start back up after that? Have you tried a complete uninstall/reinstall of the software for the Game Capture device? Link to comment Share on other sites More sharing options...
Snew457 Posted April 10, 2013 Author Report Share Posted April 10, 2013 Nope just had to turn back on. I did but i know its not the software because no matter if its running or not it will never cause the game cap to fade red. Link to comment Share on other sites More sharing options...
d_deweywright Posted April 10, 2013 Report Share Posted April 10, 2013 Fair enough. Good luck! Link to comment Share on other sites More sharing options...
Snew457 Posted April 10, 2013 Author Report Share Posted April 10, 2013 Thanks alot for the response! Link to comment Share on other sites More sharing options...
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Snew457
I've had my game capture since Christmas and its been registered and i don't have the 30 day warranty left on it. Could some one tell me how returning works and if i can get it replaced. Any response will be greatly appreciated.Thank You:)
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