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Roxiosuckssofar

My Own Rant ~ Split

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I have the exact same issue. I transferred two movies from my Panasonic VHS player and the sound worked great. Now the audio stopped working, I have been trying for DAYS now to get it to work again. I KNOW the sound is making it into my computer because I can see the signal in the preferences sound window. PLUS, I connected the VHS to a TV and the audio totally works. So there is no problem with the VHS unit, the tape, cables or the hardware. It has to be the ROXIO software.

 

I have read A TON of complaints about the Roxio easy VHS to DVD for Mac software concerning the audio suddenly not working. WHAT IS GOING ON ROXIO???????

 

So yeah, this really sucks and everyone is also blogging about how bad their customer service is so now is the time for the company to listen to its customer base. I am very frustrated and upset since I can't afford another $80 and I really need this footage for a deadline I'm on.

 

Unless Roxio or someone can solve these audio issues, many of us will not be purchasing any products in the future.

 

iMac 10.5.8

 

Roxio 1.0.5

 

Thank you in advance for any kind soul who has figured out a work around. I tried many solutions I found online like plugging and un-plugging the hardware in at various stages, moving the contents of the quicktime folder to a new folder on the desktop, etc, etc, etc,.

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Also, I tried installing the software on my macbook (10.6.8) and it installed Roxio Video Capture and is NOT easy VHS to DVD like the label says. I have both pieces of software on my iMac and Roxio Video Capture is so bad as to be completely unusable. The sound is completely distorted and the color is washed out. It looks HORRIBLE. So what's the deal here? The sound works on Roxio Video Capture but its terrible software. I have no audio on easy VHS to DVD,

 

Then I read about the update for $20 to easy VHS to DVD 3....that really makes me angry that I might pay money so that what I already paid $80 may or may not work.

 

I have spent way too much valuable time on this issue, so I think I'll look for another solution. Sorry to rant, but this problem has cost me hundreds of dollars in terms of my time. Yes I will contact Roxio and ask for my money back, unless they happen to read these discussions and want to provide a solution free of charge. I would even change my username if they did that. :)

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I have the exact same issue. I transferred two movies from my Panasonic VHS player and the sound worked great. Now the audio stopped working, I have been trying for DAYS now to get it to work again. I KNOW the sound is making it into my computer because I can see the signal in the preferences sound window. PLUS, I connected the VHS to a TV and the audio totally works. So there is no problem with the VHS unit, the tape, cables or the hardware. It has to be the ROXIO software.

 

I have read A TON of complaints about the Roxio easy VHS to DVD for Mac software concerning the audio suddenly not working. WHAT IS GOING ON ROXIO???????

 

So yeah, this really sucks and everyone is also blogging about how bad their customer service is so now is the time for the company to listen to its customer base. I am very frustrated and upset since I can't afford another $80 and I really need this footage for a deadline I'm on.

 

Unless Roxio or someone can solve these audio issues, many of us will not be purchasing any products in the future.

 

iMac 10.5.8

 

Roxio 1.0.5

 

Thank you in advance for any kind soul who has figured out a work around. I tried many solutions I found online like plugging and un-plugging the hardware in at various stages, moving the contents of the quicktime folder to a new folder on the desktop, etc, etc, etc,.

 

Why are you posting in the PC forum if you have a Mac?

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There is no update available for the Easy VHS to DVD for Mac; paid or free. It originally shipped with an app called Easy VHS to DVD Capture which encoded video in MPEG 2 format. That app is still available for download on Roxio's Software Updates page. A couple years ago they replaced that app with Roxio Video Capture which encodes the video has either Apple Intermediate Codec or h.264 MPEG-4. This app is not available for download but is generally superior to the former app. Many users experience audio sync issues with Roxio Video Capture's Best quality setting. I believe this is because of the large amount of data being transferred and written using Apple Intermediate Codec. The medium-quality setting looks just as good and has much smaller file sizes. I also have read that transferring using Apple Intermediate Codec gets the USB device pretty hot which could cause failure over time.

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