Re-Installation Of Roxio Game Capture Hd Pro

[dan6571]

Hello, iv'e recently got my cables working properly for my roxio game capture hd pro, and the program couldn't find it, so i uninstalled the program and deleted the program files from the programs files(x86) folder and tryed to re-install it but when i tryed to, i kept getting, the options repair or remove, when it isn't even on the sytem anymore, please help?

[dan6571]

Never mind it's decided to do it now.

[Jim_Hardin]

What a fine mess you got us into this time, Ollie...

 

 

Even though you thought you removed it, lets try using the 'Repair' to get it installed... But do it this way:

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

 

See what that does and if by chance it works

 

Then we will know what to do from there

[dan6571]

Hello again now that it has finally decided to do what i wanted it do, i now have another problem, the program won't let me select the input, the drop down menu for everything else aswell is blank i can't do anything, can anyone help? or anyone who has had a similar problem?

[Jim_Hardin]

Try what I suggested in Post # 3

 

Also if yo uwould post a screen cap we could see what you are seeing! Info on posting, HERE

[dan6571]

Try what I suggested in Post # 3

 

Also if yo uwould post a screen cap we could see what you are seeing! Info on posting, HERE

 

Here's the picture(s) of what i said. and i have a compaq presario Cq62 with an Amd core processor with windows 7 and a ps3 slim 120gb if that helps.

[Jim_Hardin]

Ah! that is a different story & fix, similar to what I listed but a little deeper

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Download and install the

Revo

Uninstaller. Then run it in

Moderate Mode

to remove any traces of Roxio.

Then turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When the Install competes, turn your AV & Firewall back on and reboot.

[cdanteek]

Dan, try Jim's suggested Revo uninstaller first, hopefully it will work?

 

If it doesn't work post this, http://forums.suppor...rivers-windows/

 

You post - attach the text file just like a pics you posted above.

 

I'm especially interested in your video card specs and video card driver information.

 

What operating system are you running?

 

By chance does windows tell you it's switching to 'basic' non areo theme when you run the Roxio software?

[dan6571]

thanks guys but i solved by installing windows 8 and it works way better and alot smoother than it did on windows 7.