Cannot Sign In To My Roxio Account On Computer On Which My Roxio Software Is Installed

[KTinSLC]

Cannot sign into Roxio account from Windows computer on which my Roxio software is installed, but can sign in on this iPad. Tried uninstalling and reinstalling Java on the Windows computer, but no success. Customer service does not understand the problem: understood the problem to be forgotten password. But password is correct; there is simply no response when I click on "sign in". Any suggestions?

[sknis]

What Browser are you using and what operating system.? Have you done any Windows or other updates recently? Have you done anything with your antivirus or firewall

 

I saw this on an XP machine using IE8. It was not mine and I didn't have the authority to trouble shoot it.

[QC Jim]

Don't feel bad I have only reset my password about 6 times in the lasst4 days. If all else fails go to suport nand do a live chat. Roxio support at the present time is terable. Good luck.

[bimicher]

Don't feel bad I have only reset my password about 6 times in the lasst4 days. If all else fails go to suport nand do a live chat. Roxio support at the present time is terable. Good luck.

 

The OP's problem has nothing at all to do with his password. After all he signed from his iPad. Most likely something on his system is blocking the login such as a firewall or his browser setup. Until he comes back and answers the questions there nothing anybody can do