Incompatible Medium?

[Bob E]

In trying to copy a home-made Blu Ray to a new BD-R disk, the program returns the following error:

 

The drive reported an error:

Sense Key = ILLEGAL REQUEST

Sense Code = 0x30, 0x06

CANNOT FORMAT MEDIUM - INCOMPATIBLE MEDIUM

Any ideas why I might be receiving this error? I have tried several blank disks and all have returned the same error message.

[tsantee]

I haven't encountered this. Are you using the Disc Copy setting in the Toast Copy window? Do you have two Blu-ray drives or does one drive have to read the source disc before burning to the new one? I'm presuming the error appears at the time the new disc is about to be written, is that correct? Have you tried choosing save as disc image and then use the Image File setting in the Copy window to attempt to burn the new disc? This error would make sense if the drive you're writing to doesn't support burning Blu-ray and is a Blu-ray reader only. Help me understand more about what is happening here.

[Bob E]

There is one Blu Ray R/W Drive...an ATAPI BD B DH4B1S - one that I have used on an earlier PC to successfully burn Blu Rays. The original disk seems to read just fine (I can play Blu Rays on it using Blu Ray Player). Once the media is ingested Toast asks me to place a new writable disk in the drive. After doing this, the system writes into the cache, and then returns the "incompatible media" message. I asked about this at the Apple Store - their advice is that it is a problem with the 3rd party software, as they categorically refuse to support Blu Ray. I have tried reloading Toast (and updating it) as well as reloading the Blu Ray plug-in.

 

I am currently trying a different approach...to 1st create a file onto my B drive using MakeMKV and then use Toast to transfer & convert this video file onto the Blu Ray disk via the R/W drive. Currently the encoding is taking place - I should know by tomorrow morning if this is successful.

 

If this is unsuccessful then I will try the Disk Image approach (thank you for the advice on this) - although at 1st glance the issue seems to be more with the ability to write to the BR disk using the DH4B1S, as I have tried several disks in the writer all with the same result.

[tsantee]

When you insert the Blu-ray disc in the burner, Toast should check the disc for compatibility at that time. After the disc is inserted you can choose Disc Info from the Recorder menu to see how the drive is recognizing the media.

 

There is yet another way to make a copy. In the Finder copy the contents of the source disc to the hard drive. Then choose DVD-Rom (UDF) as the format in the Toast Data window. Click New Disc and add the files and folders you copied from the disc. Choose BD-R as the medium and burn the disc.

[Bob E]

I appreciate the information. I have done as you suggested (Using the UDF method). I began this process this morning. Since then (about 6 hours now), the light on the front of the Blu Ray writer has been flashing and the Toast window has been showing "Writing" with 0% completed. Toast is still running (no message of "Not Responding" in the Force Quit dialog).

[tsantee]

I appreciate the information. I have done as you suggested (Using the UDF method). I began this process this morning. Since then (about 6 hours now), the light on the front of the Blu Ray writer has been flashing and the Toast window has been showing "Writing" with 0% completed. Toast is still running (no message of "Not Responding" in the Force Quit dialog).

 

Something is definitely wrong. There is a communication problem between the drive and Toast. I'm uncertain how to troubleshoot it. I'm guessing you have a MacPro and the drive is installed inside the case. There can be bus issues when two drives are present and both are assigned the same bus. There should be a slave and master setting. You might google for info or check the MacPro forum at apple.com. There also may be info at xlr8yourmac.com about this. That's my best guess.

[Bob E]

I did not see any jumpers to select Pri or Sec optical drives on the LiteOn drive. Based on the idea that something else was wrong, I took a different approach - I purchased an external BR R/W drive from Asus. This seems to work OK and I can burn Blu Ray disks properly. The old SATA LiteOn drive in the 2nd bay still works for playback...the Asus now works for recording. Thanks for the help and direction on solving this.

[tsantee]

I did not see any jumpers to select Pri or Sec optical drives on the LiteOn drive. Based on the idea that something else was wrong, I took a different approach - I purchased an external BR R/W drive from Asus. This seems to work OK and I can burn Blu Ray disks properly. The old SATA LiteOn drive in the 2nd bay still works for playback...the Asus now works for recording. Thanks for the help and direction on solving this.

 

That's great. I'm very happy you are now able to burn those discs!

[ShaneReactions]

I too have the same issue - I've tried multiple disc manufacturers and tried 2 different drives. I was on the latest version (

Version 11.1.1072). On a whim, I decided to re-download an earlier version and install it 11.1.1067 and went to burn a disc and it worked fine - no errors at all. I then did the update to 11.1.1072 and the error came back again. So I downgraded to 11.1.1067 and boom, same exact drive, same exact disc it previously gave me an error on worked fine. Seems like an error with 11.1.1072 not liking the rMBP and the external Apple SuperDrive.

[tsantee]

I too have the same issue - I've tried multiple disc manufacturers and tried 2 different drives. I was on the latest version (

Version 11.1.1072). On a whim, I decided to re-download an earlier version and install it 11.1.1067 and went to burn a disc and it worked fine - no errors at all. I then did the update to 11.1.1072 and the error came back again. So I downgraded to 11.1.1067 and boom, same exact drive, same exact disc it previously gave me an error on worked fine. Seems like an error with 11.1.1072 not liking the rMBP and the external Apple SuperDrive.

 

I appreciate your diagnosis. 11.1.1072 burns to external drives for me so this is a real mystery. Roxio did make some changes that affect disc burning with 1072 compared with 1067 in an effort to speed up the disc burns and to eliminate a hang at the end of the disc burn.