"your System Has Not Been Modified?"

[ilabene 0]

 

So, that's happening. After having issues with Roxio Game Capture HD Pro, I uninstalled it, and tried to reinstall it and this is what it results in. I'm on Windows 8 Pro. I've attached my log file ZIP archive. Also attached the image above just in case it doesn't show up. I'll provide anymore info needed. Please and thank you!

 

LogFile 13-04-20 05-44.zip

[cdanteek 227]

Did you do what the screen said to do?

 

[ilabene 0]

Yes.

 

I don't know what to do with it so I came here.

[cdanteek 227]

Yes.

 

I don't know what to do with it so I came here.

 

Open a support ticket and send it to them, http://corel.force.com/roxio/rSelectProduct?lang=en_US

 

Or post it here and we will see if we find anything.

 

We are fellow users not Roxio support tho.

[Jim_Hardin 418]

I would do as cd suggests!

 

At the same time there is one install method that seems to work for the IncompatibleSuite error I see in your logs.

 

This is extensive, but it what I suggest...

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure

nothing

is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!

 

Let us know how you make out