Audio Stops A Couple Of Seconds After Hitting Play.

[dasadler]

My wife has a photoshow premium account and has been successfully posting photoshows for years. Now, all of a sudden when we play any of her photoshows, the audio (music) stops after only a couple of seconds while the video continues. If we hit pause the PLAY again, the audio will play for two seconds then stop.

 

This is the case for photoshows recentl;y uploaded as well as those that have been up for a long time.Here is a link to a recently uploaded photosshow:

 

 

 

We have found this to be the case of several computers and browsers. Anyone have any suggestions? How do we get tech support for this as I believe it to be a server based problem.

[sknis]

You are not alone. Look at the other recent posts where the audio was doing the same as what you are hearing. It MAY be associated with a recent Windows update. What operating system are you using and did you download the April 10 updates?

 

Edit: Nope I removed all the updates rebooted and it still give that type of performance. I will look more.

Edited April 21, 2013 by sknis

[cdanteek]

We have found this to be the case of several computers and browsers. Anyone have any suggestions? How do we get tech support for this as I believe it to be a server based problem.

 

I have no problem hearing the entire 17:28 minute slide show with continuous audio, on Windows 7 Ultimate x64 FF 19.0 and IE 9.0 8112.16421.

Edited April 21, 2013 by cdanteek

[sknis]

I tried to play it on FF 20.0.1 (Most recent) and I get the cut out.

Edited April 21, 2013 by sknis

[grandpabruce]

I played it on FF 20.0.1 and got audio throughout the entire production. Of course, there was no way to control the volume, but there was audio.

[bimicher]

My wife has a photoshow premium account and has been successfully posting photoshows for years. Now, all of a sudden when we play any of her photoshows, the audio (music) stops after only a couple of seconds while the video continues. If we hit pause the PLAY again, the audio will play for two seconds then stop.

 

This is the case for photoshows recentl;y uploaded as well as those that have been up for a long time.Here is a link to a recently uploaded photosshow:

 

 

 

We have found this to be the case of several computers and browsers. Anyone have any suggestions? How do we get tech support for this as I believe it to be a server based problem.

 

No problem playing the full show wit all audio present. Downloaded the show and it also play with full audio

 

I am using Firefox 18.0

[sknis]

My personal opinion is that a recent update to Adobe Flash player might be causing the problem. What version do you have on your computer? 11.7 or higher?

[dasadler]

How do I find out what version of flash player I have? I am running windows 7 x64

[sknis]

How do I find out what version of flash player I have? I am running windows 7 x64

 

There are several ways but the easiest is to open the PhotoShow in Internet Explorer, once it start playing , left click on the speaker icon at the bottom right of your toolbar and open volume mixer. Scroll to the right if necessary. You should see the information there. Please let us know which one you have. Mine is 11.7.xxxx

 

For now, consider posting that PhotoShow on YouTube. You can make it private so only the people you want to see it can. If you made the PhotoShow on-line, you can download it to your desktop version and then upload it. The download version will have the music and it should be there when you upload it. If you do that, please let us know if it worked.

[dasadler]

It seems I have 11.7 r700. We will try uploading to YouTube but I thought that was linited to around 10 minutes per video. Also, I am running firefox 20.0.1 and after the audio stops, I get the message that the shockwave plug in has crashed.

Edited April 26, 2013 by dasadler

[sknis]

It seems I have 11.7 r700. We will try uploading to YouTube but I thought that was linited to around 10 minutes per video. Also, I am running firefox 20.0.1 and after the audio stops, I get the message that the shockwave plug in has crashed.

 

You can get more on YouTube with doing some sign in and agreements. Shockwave? The issue was thought to be the new version of Adobe Flash Player. Read this.

 

With this rollback, the PhotoShow playes properly in FF 20.0.1.

 

Adobe will have to fix this with Corel's input.

Edited April 26, 2013 by sknis