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Mydvd Crashes Computer


Scott(GA)
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I recently installed Creator 12 on a Lenovo T410 Laptop. Prior to Creator 12 I had Creator 10 installed. The primary reason for having this software is to make DVD's from Television programs recorded on a TiVo.

This laptop uses Windows 7 Pro with Service Pack 1.

The computer’s processor is Intel Core i7 M 620 @ 2.67 GHz with 4 GB RAM.

The Device Manager indicates that the Display Adapter is Intel HD Graphics.

The Device Manager indicates that the Sound, Video and Game Controllers are

Conexant 20585 SmartAudio HD and Intel Display Audio

I had used Creator 10 for quite a while to make DVDs as described above. About 6 months ago I started having issues attempting to burn DVD’s. During MyDVD’s Encode Movie process, the entire computer would crash. I would return to my computer to find it completely powered down.

I purchased Creator 12 hoping that would resolve the problem. Yesterday I uninstalled Creator 10 and then installed Creator 12. The problem persists. I attempted to burn an AVCHD to a Dual Layer DVD. MyDVD would crash the computer within 10 minutes. The program I was trying to burn was an hour long.

Any thoughts on how to troubleshoot this issue would be appreciated.

Scott

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How are you keeping the laptop cool? Can you watch the CPU use while you are doing the encoding to see if it is hanging near 90% for the time during the encode? Computers will just shut down for self protection if they are overheating. Try using a laptop cooler or short term, put a fan near the air vents to help keep it cool.

 

Look at the owners manual to see if they give you some directions about "blowing out" the inside of the computer.

 

Let us know if that helps.

 

Note; A hard drive with some bad sectors will cause issues. Have you checked that? How much defragged and free space do you have on the laptop?

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You have given me some things to think about. My laptop's hard drive is 450GB with 115GB available. I don't think I've ever done any disc maintenance to I'll try a bit of that and see what happens.

 

The temperature issue is very intriguing. The previous crashes with Creator 10 seemed to take a while - maybe 30 minutes or so. Those all took place while my computer was on my desk. Those all would have been Standard Definition output as well.

 

Last evening, with Creator 12 installed, I decided to pursue this issue while watching television in the family room. I had the laptop on my lap and I attempted 3 burns varying a few things to try to determine what was going on. My recollection is the time to crash got shorter each time with the longest being about 10 minutes. These were HD output vs. SD with Creator 10. With the device on my lap, I surely was putting out some heat. You may have hit the jackpot with that idea.

 

I'll do some work and report back with results within a few days.

 

Best regards,

 

Scott

 

 

 

How are you keeping the laptop cool? Can you watch the CPU use while you are doing the encoding to see if it is hanging near 90% for the time during the encode? Computers will just shut down for self protection if they are overheating. Try using a laptop cooler or short term, put a fan near the air vents to help keep it cool.

 

Look at the owners manual to see if they give you some directions about "blowing out" the inside of the computer.

 

Let us know if that helps.

 

Note; A hard drive with some bad sectors will cause issues. Have you checked that? How much defragged and free space do you have on the laptop?

 

 

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Well a bit of Google work revealed that this laptop has heat issues.

 

I blew out the cooling fan intakes with some compressed air, sat the computer on frozen FREEZER PACK, and launched MyDVD. It is burning the DVD as I write this.

 

The CPU temperature utility I downloaded displayed some pretty high CPU temps (up to around 90 degrees C) even with the things I did to cool down the beast.

 

Thanks! After the heat suggestion I was kicking myself for not thinking of that as a possibility.

 

Best regards,

 

Scott

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