Critical Registry Keys Needed For This Application Are Missing.

[creative7play]

Hello,

 

Today i have installed Windows 8, then Roxio Game Capture HD Pro software.

But when i try to run it(click "Capture" button),it shows me "Critical Registry Keys Needed For This Application Are Missing."

When i try to press "Edit and Share", it writes "No Permissions to run this program".

What i do wrong and how i can fix it ?

[Jim_Hardin]

Never heard of that error with this software before

 

I can only suggest you thry this proceedure and let us know how it works out for you...

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure nothing is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!

 

You have to do everything! You can't skip a step or two or it will not work!

[creative7play]

Tried to install with this manual, no luck.

Here is pictures :

 

 

[Jim_Hardin]

I don't understand???

 

Is that AFTER you have followed my instructions in Post #2 or just a repeat of your post #1?

[creative7play]

It happenned with me when i reinstalled Windows, and same message it shows after following your instructions.

I have reinstalled and returned on Windows 7 today, where ROXIO GAMECAP HD Pro works perfectly, but he shows me this error again.

Maybe there are some software, which also worcs with RGC and i can capture video ?

[creative7play]

In sltrace.exe it shows me code(here is ending with errors) :

 

 

04/23/13 10:54:24 x86 LaunchPad - ShowEula is disabled in suite: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2DD84AB2-8BF4-49FA-9D62-E3F93D4F56FB}

04/23/13 10:54:24 x86 LaunchPad - CheckReminderSettings

04/23/13 10:54:24 x86 LaunchPad - TimeToRemind returned: false

04/23/13 10:54:24 x86 LaunchPad - InitProduct finished, result code: 0, returning: true

04/23/13 10:54:27 x86 LaunchPad - ERROR: RegistryGetString failed to open key: SOFTWARE\Roxio\Security Library\Registration\{2DD84AB2-8BF4-49FA-9D62-E3F93D4F56FB}\Data, with error: 2

04/23/13 10:54:28 x86 LaunchPad - Running UpdateManager in a thread

04/23/13 10:54:28 x86 LaunchPad - UM: CheckForUpdatesThread

04/23/13 10:54:28 x86 LaunchPad - UM: ERROR: ISUM failed to initialize: 80029c4a

04/23/13 10:54:28 x86 LaunchPad - UM: An update was not found

[creative7play]

When i click capture button sltrace shows me this code :

 

 

04/23/13 11:15:31 x86 - WARNING: This is a warning (test)

04/23/13 11:15:31 x86 - ERROR: This is an error (test)

04/23/13 11:15:31 x86 - Security Library version: 8.14.02.0

04/23/13 11:15:31 x86 - Initializing Product

FeatureName: (Dynamic)

Language: MUI

Silent: 0

CheckForUpdatesNow: 0

CheckForUpdatesSilent: 1

04/23/13 11:15:31 x86 - CheckFeatureName:

Current FeatureName:

04/23/13 11:15:31 x86 - Saved FeatureName: MEDIAC~1

04/23/13 11:15:31 x86 MEDIAC~1 - LoadCertificates

04/23/13 11:15:31 x86 MEDIAC~1 - ERROR: Vector key for FeatureName: MEDIAC~1 was not found

04/23/13 11:15:32 x86 MEDIAC~1 - InitProduct finished, result code: 8001, returning: false

04/23/13 11:15:32 x86 MEDIAC~1 - Security Library is exiting

[Jim_Hardin]

NO other software works with RGC...

 

You will have to contact Roxio Support, I have provided all I have

 

Support info ~ HERE