Toast Crash When Trying To Archive

[Bob E]

Now that I have been able to copy Blu-Rays (with help from this forum), I am next trying to archive my AVCHD footage from my SONY hard disk HD Camcorder using dual-layer BR disks. The Camcorder shows up in my finder window, and when I select it and change the BR to BR Double-Layer & press BURN (it tells me that I will need DL 2 disks), Toast first does a (very) quick verify and then crashes. Any ideas about how I can work around this? I have tried copying the camcorder files to the hard drive & then attempt to burn from that, but Toast still crashes after I press the BURN button.

 

UPDATE: After repeated attempts, the program finally DID start recording - however, it only recorded 1.2 MB (out of 85 GB) and then finalized the disk, rendering the DL disk unusable. I then tried just a simple file copy, but Toast limits the total number of files in a copy to 98; and I am trying to maximize space with the DL disks - what should take 2 DL disks via AVCHD Archive will end up taking about 10 single-layer disks because of the varying size of the clips in my AVCHD camcorder file and the limit of 98 files per copy.

 

Any help or direction as to how to make the AVCHD Archive work properly would be appreciated.

[Rxiotrainman]

I just discoverd the same problem 2 days after their measely 14 day warranty ran out. Everytime I start AVCHD Archive toast crashes. I have tried a dozen times to get it to work and nothing. Anybody out there figure out how to make this junk work?

 

Running th latest version 11.1 (1072) on MacBook Pro retina. The camera is a Canon HFMF32 - 64 GB that has about 50+ of video on it tht I want to archive.

[tsantee]

I just discoverd the same problem 2 days after their measely 14 day warranty ran out. Everytime I start AVCHD Archive toast crashes. I have tried a dozen times to get it to work and nothing. Anybody out there figure out how to make this junk work?

 

Running th latest version 11.1 (1072) on MacBook Pro retina. The camera is a Canon HFMF32 - 64 GB that has about 50+ of video on it tht I want to archive.

I don't know why it works for some and not others. Try starting your Mac in Safe mode to see if that works.

[Rxiotrainman]

Thank you.. I'll give that a try. I also happened to have the activity monitor running and noticed, to my dismay, that even when Toast is not an active task the ToasterMounter task is active and shows 190%+ of CPU usage. I killed it but why does this task linger when toast isn't even an active task? ... and the most interesting effect of killing the mounter task was that Toast did not crash immediately when I started the AVCHD task, but it did crash when I click save a disk image of the camera contents. ... and the mounter task is not active at all.

 

UPDATE: Gave the SAFE BOOT a try but the system would not recognize the Camera when I plugged it in. The camera knew it was plugged in becuase it asked whether it was a printer or a computer. I also tried Toast with a clean regular boot and it crashed as usual. Am going to print the detailed report but it's been a long time since I read a UNIX crash report and even if I could determine the cause ROXIO does not want to hear from its customers as far as I can tell. They have been posting some bogus message about technical problems with contacting customer support, but that has been there forever as far as I can tell.

[tsantee]

Thank you.. I'll give that a try. I also happened to have the activity monitor running and noticed, to my dismay, that even when Toast is not an active task the ToasterMounter task is active and shows 190%+ of CPU usage. I killed it but why does this task linger when toast isn't even an active task? ... and the most interesting effect of killing the mounter task was that Toast did not crash immediately when I started the AVCHD task, but it did crash when I click save a disk image of the camera contents. ... and the mounter task is not active at all.

 

UPDATE: Gave the SAFE BOOT a try but the system would not recognize the Camera when I plugged it in. The camera knew it was plugged in becuase it asked whether it was a printer or a computer. I also tried Toast with a clean regular boot and it crashed as usual. Am going to print the detailed report but it's been a long time since I read a UNIX crash report and even if I could determine the cause ROXIO does not want to hear from its customers as far as I can tell. They have been posting some bogus message about technical problems with contacting customer support, but that has been there forever as far as I can tell.

Thanks for the update. I'll ponder this awhile and do some of my own checking. Unfortunately I don't have a AVCHD camcorder. I'm not familiar with ToasterMounter so I'm going to look into this. Do you have any earlier versions of Toast 11 or Toast 10 that you could try?

[Rxiotrainman]

Thanks for the update. I'll ponder this awhile and do some of my own checking. Unfortunately I don't have a AVCHD camcorder. I'm not familiar with ToasterMounter so I'm going to look into this. Do you have any earlier versions of Toast 11 or Toast 10 that you could try?

 

T11 is my only version.. just bought it in midMay on the recommendation of a guy who spent time in media operations in NYC. The ToastMounter task is not running right now so I suspect I woul have to try to mount a .toast file or a DVD image. Will try some stuff myself as well.. Will also grab a copy of the crash report. I also read up on SAFEBOOT for ML10.8.3.. External USB devices are not useable.

 

Looked into the ToastTitanium Package and found ToastImageMounter .. not sure what to do with it..

[Rxiotrainman]

Oh nuts.... I just tried the archive function in order to capture the crash report and TOAST did not crash but I am just as puzzled as when it crashed. I recorded a 26 second test video yesterday that caused the crash same as the 3+ hrs on the camera that a removed (direct copy of 54GB). The files is about ~80MB of AVCHD content. I selected DISK IMAGE and hit save expected a crash report but instead got a save location selection. TOAST seemed go to go through its series of motions and it saved a .toast file but the file was only 900kbytes so I tried it again and this time the file was about 700KB for the same content yet I cannot find the 80Mbytes of backed up video. I double clicked the .toast file and there is ont folder named CERTIFICATE in it. There are several subfolders none of whom have a single byte of content including the one named STREAM. When I right click it says the default app to open the file is DiskImageMounter. If I select ToastTitanium the file apprear in the archive task window but there is no content. What am I missing here or better yet what is going on?

 

Another quick question.. Why is it that an APP (toast) that is doing nothing uses almost 30% of a CPU?

[tsantee]

You're doing an admirable job of trying to figure a way to get Toast to work. My expertise is in Toast's features rather than in what under the hood so I'm straining to come up with a reason for its behavior. By the way, I mount .toast files by control-clicking on them and choosing "Mount It" from the contextual menu. Have you tried connecting the camcorder after Toast is launched and before Toast is launched? When I selected "AVCHD Archive" the CPU usage jumped from about 5% to about 30% for a brief time and then returned to 5%.

[Rxiotrainman]

You're doing an admirable job of trying to figure a way to get Toast to work. My expertise is in Toast's features rather than in what under the hood so I'm straining to come up with a reason for its behavior. By the way, I mount .toast files by control-clicking on them and choosing "Mount It" from the contextual menu. Have you tried connecting the camcorder after Toast is launched and before Toast is launched? When I selected "AVCHD Archive" the CPU usage jumped from about 5% to about 30% for a brief time and then returned to 5%.

 

Thank you for your kind words and thank you for continuing this dialog. I mount toast files similarly. If Toast is not running it starts and if it is running it appears as IMAGE FILE when the ARCHIVE part of the APP is active. I always connect the camera after the TOAST ARCHIVE APP is running. That way the USB alert does not start another APP. My CPU usage stays at ~30% even after I eject the camera. More investigating today. Do you think there is any merit in calling what they affectionately call "Customer Support"?

 

I still cannot find where the ARCHIVE function put the video files from the camera.. I think the APP is NOT doing anything but creating that TOAST file.