Roxio Gamecap Hd Pro Stopped Working

[zerotolerance00 0]

Hello,

 

I recently just bought a Roxio GameCAP HD Pro and I used it last night with no problems. I was just using it again earlier then I moved my computer out of my way to grab something and as I put it back the light on the Roxio GameCAP turned off and the signal was lost on the software. My computer does have the capability of supporting this which was obviously shown since it was working before. I am connected to a PS3 with component cables and then an HDMI cable to the TV from the GameCAP. I repaired the software to no avail. I did notice something popped up on my screen when this happened saying that my color scheme didn't support some of the things on the software or something like that. I don't know if that has anything to do with it but it automatically changed my color scheme. There is nothing in my device manager at this point either. Does anyone know what is going on? If you need more information let me know.

[ogdens 85]

Did the USB cable from the capture card come loose when you moved the computer?.

[zerotolerance00 0]

I believe so but I have put it back in and tried all the usb ports on my computer.

[Jim_Hardin 418]

Turn your computer OFF!

 

Reset the USB plug and turn it back ON.

 

Open the Device Manager (Win-Pause upper left corner).

 

What do you see???

[zerotolerance00 0]

Ok I've restarted my computer and reset the USB port. When I open the Device Manager there is nothing for the Roxio GameCAP under any of the categories.

Edited April 25, 2013 by zerotolerance00

[zerotolerance00 0]

IGNORE THIS POST

If you're just talking about what's in my Device Manager then there is nothing for the Roxio GameCAP

Edited April 25, 2013 by zerotolerance00

[bimicher 132]

IGNORE THIS POST

If you're just talking about what's in my Device Manager then there is nothing for the Roxio GameCAP

 

Does that mean your problem is fixed or what?

[zerotolerance00 0]

No, I wrote the wrong thing on my post right before so I changed it to what I had put in the post I said to ignore. My problem is not solved.

[Jim_Hardin 418]

If the RGC doesn't showup Somewhere in the Device Manager when plugged in, then it is not connected

 

You are the only one who can figure out WHY

[zerotolerance00 0]

Well obviously it is connected. I'm not stupid I know how to plug something in. I don't understand why it's not showing up all of a sudden after I moved my computer.

[grandpabruce 88]

Well obviously it is connected. I'm not stupid I know how to plug something in. I don't understand why it's not showing up all of a sudden after I moved my computer.

 

You broke it when you moved it?

[zerotolerance00 0]

Well I know it's not the USB port because other things work just fine. So it has to be the USB cord that came with the capture card in which case I need a new one. Am I able to get a new from somewhere?

[bimicher 132]

Well I know it's not the USB port because other things work just fine. So it has to be the USB cord that came with the capture card in which case I need a new one. Am I able to get a new from somewhere?

 

Yes go to a store and buy one

[zerotolerance00 0]

Well what happens when that's not actually the problem? I'm out even more money. Is there any way I can test the USB cord?

[bimicher 132]

Well what happens when that's not actually the problem? I'm out even more money. Is there any way I can test the USB cord?

 

Hook up another USB device using the suspect cable. You claim you tried all ports and they work. So you must have some devices you can use

[ogdens 85]

Well what happens when that's not actually the problem? I'm out even more money. Is there any way I can test the USB cord?

 

The cable that runs from your printer might work.....check it out.

[zerotolerance00 0]

I have no other devices with that type of USB ending on it to even try.

[zerotolerance00 0]

The printer cable is different also.

[ogdens 85]

Here is one http://www.mycablema...detail&p=1923..

 

Try Best Buy/Radio Shack/computer store.....borrow one from a friend/neighbor/co-worker/relative...

Edited April 25, 2013 by ogdens

[zerotolerance00 0]

That link doesn't bring me to the cord. It gives me an error. Can you give me the right one please because I don't even know where to begin looking on that site.

[bimicher 132]

That link doesn't bring me to the cord. It gives me an error. Can you give me the right one please because I don't even know where to begin looking on that site.

 

That link works just fine, all you have to do is scroll down and look for USB

 

In case you are too lazy, try this

[zerotolerance00 0]

Okay, that is my bad. I did look at the categories but I missed the USB Cables one. No reason to call me lazy though.

[Jim_Hardin 418]

You aren't providing any info. You are jumping to conclusion without taking the time to analyze the issue at hand and worrying too much about your feeling

 

No one is out to get you, we are trying to help you!

 

It is possible you broke the port or shorted out board or damaged the USB plug... There are MANY possibilities here!

 

You did tell us that nothing shows up in your Device Manger when you plug in the Device...

 

You have Never said if the Device lights up when plugged into the USB? Does It?

 

You say you don't have another USB cable anywhere in your house... Do you have a friend you can borrow one from

 

Better yet, someone that you can install the software on their PC to test it out with! Any DVD or BD Player will work, just to prove it it working

 

Relax we will get through this.

[zerotolerance00 0]

The port is not broken because other devices work in the port. I stated in my original post that the light on the capture is no longer on. Also, I am getting a USB cable from the website the other guy provided to me.