Wizard Was Interruptted

[2raw]

hello ive had the Roxio hd capture pro for about 3 months. sadly i havent been able to use it cause evertime i attempt to download it it allways rolls back. Ive went to the Mircosoft links that have suggested to update certain thing on my laptop computer. Sadly even adter these updates the issue hasnt been solved.I would just like to have this issue fixed so i can use my product. My copmputer has the following properties

 

manufacturer-DELL

 

Model- Inspiron 1545

 

processor-2.30 GHZ T4500

 

RAm- 2.00 GB

 

system type- 64-bit operating system

 

i have todays "trial"included. todays log below

 

LogFile 13-04-27 09-44.zip

 

If anyone can help me out that would be highly appreciated!

[Jim_Hardin]

You should have posted in January ~ same issue then as you have now

 

This is extensive, but it what I suggest...

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure

nothing

is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!

 

That should do the trick

[2raw]

sadly this didnt work . any other suggestions? or may i just have to buy a whole new laptop

[2raw]

sadly this didnt work any suggestions or may i have to purchase a whole new laptop

[Jim_Hardin]

Nope - that is the only fix and there is nothing wrong with your PC/Lap...

 

Try it again only this time follow the instructions to the letter