Jorge Campos Posted April 29, 2013 Report Share Posted April 29, 2013 Hy. I'm trying to install my roxio game capture hd pro software, but the program always was interrupted I don't get to put my log file here, because appear the message: "you don't have permission to put this kind of file here". I need some help. Tks Link to comment Share on other sites More sharing options...
Jim_Hardin Posted April 29, 2013 Report Share Posted April 29, 2013 Read and follow the pinned post here on how to supply your logs... Can't do a thing without them. Link to comment Share on other sites More sharing options...
Jorge Campos Posted April 30, 2013 Author Report Share Posted April 30, 2013 04/28/13 21:41:57 - Created folder for log files: C:\Users\User\AppData\Roaming\Roxio Log Files\Roxio Game Capture HD PRO\13-04-28 21-41\{ProductID}_{INSTALL_MODE}.log 04/28/13 21:41:57 - Installer version: 3.59.83a 04/28/13 21:41:57 - SetupDlg Started... ... ... 04/28/13 21:43:57 - Failed to load : F:\BIN\SSupport.dll for incompatibleSuite 04/28/13 21:43:57 - Could not find incompatible suite information for '{BA7DBD3F-34B7-4872-860E-89E5B6AFA6AC}' 04/28/13 21:43:57 - Failed to load : F:\BIN\SSupport.dll for incompatibleSuite 04/28/13 21:43:57 - Could not find incompatible suite information for '{8326CE94-F6DE-4D12-AB10-5FE6DADA3300}' 04/28/13 21:43:57 - There were no incompatible suites found in the system. ... ... 04/28/13 22:19:02 - Restoring Windows Update was successful (edited - removed gargage) Link to comment Share on other sites More sharing options...
Jim_Hardin Posted April 30, 2013 Report Share Posted April 30, 2013 Didn't need all that garbage you posted... It wasn't all that hard to follow the instructions I posted but to fix it the instructions are much more complex Perhaps you have a friend you could get to drop by and help you with these??? GameCAP Install (IncompatibleSuite Incompatible Suite) (1603) This is extensive, but it what I suggest... Create a New User Account with Administrator Privileges. Turn OFF any A/V & Firewall. Reboot and log on to that new account. Copy your entire disc to a new folder on your HDD. In that new folder, right click on Setup.exe and select Properties. Under the Compatibility tab, make sure nothing is checked! Right click Setup.exe and select Open. Allow it to Check for Updates (this is for Roxio not Windows) Use the Default Locations! Link to comment Share on other sites More sharing options...
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Jorge Campos
Hy.
I'm trying to install my roxio game capture hd pro software, but the program always was interrupted
I don't get to put my log file here, because appear the message: "you don't have permission to put this kind of file here".
I need some help.
Tks
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