Cannot Open Roxio Easy Vhs To Dvd3 After Installation

[JoJoRed]

I purchased Roxio Easy VHS to DVD3 and installed it on my HP computer which runs Windows Vista. Installation appeared to be successful (I got a message which said it was) and I rebooted as instructed. Couldn't get Roxie Easy VHS to DVD3 to open. When I click to open from the icon or open from the menu I get a message about "about VHS to DVD encountering a user defined breakpoint". I tried the repair on the installation disk, same problem. I came to this web cite and registered, today, 29 Apr 2013. Read what I could find in the discussion groups. Nothing seemed to apply. Indications are (from the forum) that there is a service pack 2 modification but I cannot find it and don't know if it would help anyway. I also uninstalled the program and reinstalled the program after downloading the Getting Started Guide from your web cite. Same message when I tried to open the program.

 

What information do I need to furnish for you to help me with this problem. Please be specific, and use language for a non-computer literate person.

 

Josie

[JoJoRed]

Also forgot to mention in the above, yes, I have registered my product, about 4 hours ago, NO, I have not received the code which allowes me to receive technical support for 15 days after registration. I'm feeling a little frustrated because I have no way except this of getting the help I need.

[ogdens]

See if this works for you http://forums.suppor...ned breakpoint"

[sknis]

1) For updates, look at the top of this page and click on the support tab. The second item in the drop down is the list of programs that have an patch. There is none for EVHS2DVD 3.

2) Look at these help topics to see if any apply to your situation (link).

3) Uninstall the program using the trial version of Revo Uninstaller Pro. It will uninstall both programs that installed correctly and those that did not (forced uninstall)

4) Update your computer using these procedures.

5) Reinstall - remember to keep the antivirus OFF!!!

 

Just to make sure -- did you get any kind of an activation message when you tried to install/run the program. Where did you buy it?

[JoJoRed]

Ok, I've tried to follow your instructions, several times, and I'm getting the same message. The sound editor opens as it is supposed to, I believe. I haven't tried to do anything with it as I need the whole package. Any other directions, options. Oh yes, I bought the package at Sam's Wholesale. No activation message, but a block that said it had installed.

 

I cannot follow the instructions for updating windows which you provided. When I click link "HERE" I am taken to a windows page which says to go to the start menu, then windows updates. When I follow those instructions, there is no option to do a custom update. I'm out for the night and have appointments tomorrow. I'll try again on Wed.

 

Thanks for what you've done so far. I realize it is a pain to deal with someone to technically uneducated, but usually I'm able to ge the programs to work, and this one is beyond me.

 

Josie

[sknis]

Did you do number 3 above? What antivirus are you using?

 

Windows update. You may have the updates delivered and installed automatically. Therefore there would be no updates available. Do you have Vista Service Pack 1 installed on your Vista OS?

[JoJoRed]

Yes, I downloaded Revo Uninstaller Pro and uninstalled VHS to DVD and tried to make sure everything else was up to date, per your instructions. I do have Windows all the updates which I can delivered automatically and installed.

 

I'm using Microsoft Security Essentials. And I did the msconfig as you specified to turn it off.

 

I'm running Windows Vista, version 6.0, service pack 2.

 

I did not purchase my video card separately. I updated DirectX. I think I'm good on Media Player, I get the Microsoft updates automatically.

 

The drivers should be good, I checked and updated.

 

Did I get everything?

[sknis]

Sounds like it. Do you have your Windows font set tot 10% -96 dpi. If you have it larger it might cause the problems.

 

Please follow these instructions (link) to post the dxdiag evaluation of your computer. Remember to attach the file; do not copy and paste. It will tell you pretty much everything about your computer. We haven't talked about CPU, memory, etc. The dxdiag will give us that information.

[JoJoRed]

As far as the Font and the DPI are concerned, I don't know. How do I find out?

 

The Dxdiag file you requested is attached.

 

I've discovered that DVDs will not play on the computer any more and from that and the Dxdiag file, I'm guessing that there is something wrong with Media player. I'll see what I can find out and would appreciate any help you can give.

 

JosieDxDiag.txt

[sknis]

You computer barely meets the minimum specifications to run this program. It is a general purpose laptop that seems to be about 8 years old. It is very out of date. Even under the best cirumstances that computer is marginal for what you are trying to use it to do.

 

Go here to update you video chip drivers (link) It looks like, if you tried to update,you did so from the HP site. Neither HP or Windows does a good job in update the video drivers. Make sure you select the right one for your operating system. Follow the directions.

 

Are you trying to use your USB "H" drive for anything? It is FAT formatted. Is it a thumb drive or an external hard drive? If it is a hard drive and you intend to use it, then it must be NSTC format.

 

When was the last time you did any maintenance on the computer . Normal regular maintenance would be to get rid of old and trial prograsm you don't use (Revo Uninstaller), get rid of junk files (CCleaner) and to do a thorough defragmentation of the hard drive. Go here to download free tools.

 

The other thing that you must do is minimize the programs that start up when you boot the computer. It sounds like you are not really sure on the computer. Most people would use msconfig.exe to limit the start up applications. I wonder if that is the right application for you. My suggestion is to download the free "Soluto" program and use that to limit the program that start at boot. They categorize the "no brainers" that can be either not load (open when you need them) or load later. and the ones that are a little more iffy. Again you can set them to load later or just when you need them

 

Older versions of Media Player do not open DVDs. You would have to use something else. I suggest that you download the free VLC payer. It will play just about anything. Google for it..

 

Also I looked for that error and there were several entries for that error. You might want to read this (link) and try the fixit.

 

Once you have done the above, then come back and we'll discuss it more. There are a lot of things to do and program that should be downloaded and run so I don't expect you back for a day or two.