Roxio Says I'm Using Hdmi, But I'm Not?

[HeresChris]

So I just "repaired" my Roxio HD Pro, and it says I'm using an HDMI cable, even though I'm using the 6 corded one (can't remember the name), and also has a red signal. I've tried repairing, uninstalling and reinstalling, but it doesn't work. any ideas?

[HeresChris]

Okay, I'm back, so as I was saying, I have everything the instructions say for PS3 to do, I hooked it up correctly, not using a HDMI, plugged into laptop AFTER ps3 is turned on, yet it says red "no signal", any ideas?

[MrDerpski]

It's not an HDMI cable, it's the cable that connects to my laptop.

 

And it doesn't give me the option to pick component.

Uninstall & install until it works. The image you gave happened to me quite a few times when I installed it on my computer.

 

 

As seen on the image, the parts on the left should all be selectable once you've connect it to your computer.

[ogdens]

Thats the Serial Number ( S/N) of that unit, which is NOT what you require. What you need is the CD Key/Serial number which was on the sleeve that you tossed out.

 

Read this for further help http://forums.suppor...-key-procedure/

 

It would have been nice if you could a have tried plugging in another device other than the PS3.

 

Did you try borrowing a neighbours/relatives/co-workers DVD player for a quick test.

 

 

 

 

 

 

 

 

[HeresChris]

It never gave me an option to register.

 

there is a Serial number on the thing itself, having a hard time reading it, though.

[ogdens]

If you registered, when you first installed it go here http://www.roxio.com...oducts.html  ....click on My Account (top of page) and follow directions.

[HeresChris]

Oh, please tell me you have an answer for this...

 

So I got the Roxio off a different place(can't remember the name, I think Amazon)

I also threw away the package & the disc sleeve, thinking I wouldn't need it again.

 

It says I can get the Serial key from an e-mail, or the package/sleeve..I didn't get an e-mail about the Roxio at all..

 

Any idea on how to get the serial key back?

[Jim_Hardin]

Might as well try this process ~ but do it exactaly as I have laid out because you are running out of options

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio.

 

Then turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When the Install competes, turn your AV & Firewall back on and reboot.

[HeresChris]

Already did a few times. Thanks for responding, though.

[ogdens]

Double check that your PS3 is set for Component.

[Jim_Hardin]

No problem, none of work for Roxio, so we just catch as catch can

[HeresChris]

It WAS working a while ago, I haven't used it in about 3-4 months. I went to repair it, and then it stopped being green, but it turned red.

 

and I do not own either of those, but I'll be back in a while, so sorry if I don't answer right away!

[Jim_Hardin]

Doh of course it is the USB cable!

 

AND WHAT about the OTHER things I asked for???

[HeresChris]

It's not an HDMI cable, it's the cable that connects to my laptop.

 

And it doesn't give me the option to pick component.

[Jim_Hardin]

Thanks Chris that does help to some extent! (would have been better if you had not reversed the image )

 

You have the component wires hooked up correctly and the Red 'No Signal' is good, in that it means the device is recognized and the drivers in place!

 

Someone is bound to ask, so I will - why component AND HDMI on the output side???

 

2 important questions???

 

1.

What

are you connected to?

 

2. Have you set it for Component Output?

 

3. Have you set the capture software to Component Input?

(yes that is 3 but I decided not to use a compound question

)

 

 

More questions... when you said you 'Repaired', does that mean it was working but stopped?

 

Have you tried it with any other source, like a BD or DVD Player?

[HeresChris]

Okay, I took a picture of my Roxio, I know everything else is in it's correct places.

 

A few notes:

 

Sorry for bad quality, used my webcam because I can't find my camera.

 

I know the Roxio isn't plugged in as of now, took it out so the light wouldn't be shining while I was trying to sleep.

 

Edit: Also just realized I said 6, when it should be 5.

[Jim_Hardin]

"6 corded one"???

 

Maybe you better supply a picture of your cord - setup and a screen shot of your software

 

Picture Posting info is HERE