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Roxio Hd Pro Issues (Pixel Static Glitchy Preview/capture)


Doc Holiday
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I've had my RHDP for a few months now. When I started using it. It was beautiful. Was instantly capping video from my 360 console in near perfect 1080 level graphics. Couldn't have been happier.

 

Recently, however. I have encountered problems beyond repair atm. There is a pinned topic about this which I used in my troubleshooting. To no avail. Still have the issue. I fear my cap unit has gone bad. I figured I'd give these forums a shot before I look at a replacement.

 

I am running through an Acer Laptop with Dual Core AMD Athlon 2.3 ghz proc and an ATI Mobility Radeon HD 4250 I have 4gb of RAM and as I said before, produced near perfect vid caps when I first used the Roxio. My laptop is more than good enough to produce capture.

 

I have gone through all of the posted troubleshooting I could find in here. The only thing I can't find, is a possible vid card setting map for the ATI I have in my laptop. Although, I did try a few things with it and it did nothing to resolve the issue.

 

Anyone have any insight or possible solutions?

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Don't fiddle with Video Card settings...

 

Try downloading and using the Video Card Drivers and Software (both) from 2 or 3 versions back!

 

They change these almost monthly and sometimes screwup somethings when fixing others :lol:

 

A good test would be to try it on a different PC, desktop would be better ;)

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Don't fiddle with Video Card settings...

 

Try downloading and using the Video Card Drivers and Software (both) from 2 or 3 versions back!

 

They change these almost monthly and sometimes screwup somethings when fixing others :lol:

 

A good test would be to try it on a different PC, desktop would be better ;)

 

I did try the roll back of my driver. Turns out, there was only 1 ver update and when it rolled back(at least thats how it appeared). I was worse off than when I started. Is there anyway to control that rollback to make sure it doesn't go ALL the way back to origin?

 

I will work on trying a diff comp as well. Great idea. TY

Edited by Doc Holiday
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Ok. Here's a new cap I just made to give an example of what I have now. I have eliminated just about all possible problems except this card just being bad now. My computer is in top form and still near brand new. Have no choice but to blame the card going bad.

 

This quality is just unacceptable:

 

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Ok. Here's a new cap I just made to give an example of what I have now. I have eliminated just about all possible problems except this card just being bad now. My computer is in top form and still near brand new. Have no choice but to blame the card going bad.

 

This quality is just unacceptable:

 

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Here are the links I have:

 

Video Driver Updates for AMD ATI & NVIDIA:

 

AMD

NVIDIA

 

Get the one you need, then

 

UNINSTALL what you have!

 

REBOOT and install the upgraded Driver & Software.

 

Post your “Windows Performance Index”? (Win-Pause)

 

Also what video settings, Resolution AND DPI are you using?

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Here are the links I have:

 

Video Driver Updates for AMD ATI & NVIDIA:

 

AMD

NVIDIA

 

Get the one you need, then

 

UNINSTALL what you have!

 

REBOOT and install the upgraded Driver & Software.

 

Post your “Windows Performance Index”? (Win-Pause)

 

Also what video settings, Resolution AND DPI are you using?

 

Update: Did as you said. I want to thank you for this tip on checking and RE-updating my driver. I have completed all the steps and run a 4 minute test, which was perfect.

 

My Windows performance Index is at 4.1overall(gaming graphics was 5.0 & desktop was at 4.1) atm, For the test, I ran my game console at 1080p and my Roxio Card at full 720p. Only because that's where I had everything set last during my trouble shooting.

 

After this initial test, It looks as if I can go ahead and try a full on 1080p capture. I notice ZERO defects in the test cap. Very pleased. I am going to log/record my driver version and settings after a couple more tests.

 

Thx again Jim. I'm just glad that it isn't the card. Will update later after I test everything at full HD. :)

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Ok. Second test failed miserably.

 

I noticed something and wished I could remember exactly what it said. I went to edit my first test clip and when I did, the Roxio made some kind of adjustment to my roxio card. So I finished the edit and loaded up a new test and when i did. It was bad again. ??? Only parameter that changed is when the card made that auto adjustment.

Edited by Doc Holiday
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Update #3.

 

So after that second test. I realized that there was another original factor that I'd overlooked. The overheating aspect. I wasn't cooling my laptop during either of those tests. I think that was the sole reason for the slight glitchy problem. I've since ran two more tests.

 

So here's what I've done. Basically, a little of all the tips that are pinned on top of this topic.

1) I degraded updated graphic driver and then selectively re-upgraded to a compatible version

2) I downloaded the Razer Game Booster application that basically, optimizes running programs and shuts down unnecessary programs while you are using the card.

3) I purchased an upgraded cooling pad for my laptop

 

I now have two captures 9-10 minutes long at 1080p definition level. I still feel as though we should not have to do all of this to use this card. I have owned other cards and not had to deal with this before at all. However, I love the ability to edit within the same software, and the quality is superb imo. So I am glad that I could manage this. I do hope there's a patch in the works as well.

 

Thanks to Jim, and all of the others who submitted solutions and tools to help out with it as well.

Edited by Doc Holiday
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Here's an example of where I'm at with this. There's some Glitch in the very beginning(mostly in 1st battle), then after that it settles down nicely. If I'm dead set on wanting 1080p, I can just do a trim in the editor and get rid of this early flawed footage. Or, I could just scale back to 720p. I'm happy with this if it stays here. Obviously, this is outstanding resolution especially seeing that it came from a game console. I'll update periodically if anything changes again.

 

Note: Don't forget to change res to 1080 when you start the video if it doesn't do it automatically to better see the results

 

Also note: I uploaded this directly to Youtube without any render. In most cases, it will fail because YT doesn't really support this native capture format that Roxio produces. I was in a hurry so I gave it a shot. This is usually why the audio will come out of sync. I was looking for a graphic test and wasnt concerned about a complete production. :)

 

http://youtu.be/FZHWQUS8yEs

Edited by Doc Holiday
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...after a Repair, the software will often "Profile your Video Card".

 

One thing you might try is under EDIT, Tools Options-Render, set it to Software.

post-39730-0-07879300-1367756097_thumb.jpg

 

It defaults to Hardware and often setting it to Software will cure all sorts of seemingly unrelated issues :wacko:

 

Yes Heat can also cause many things to go wrong as well...

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One last follow up on my issue. Everything seems back to normal now and I couldn't be happier. I'm even able to cap again without the assistance of the Razor program manager.

 

All in all I realized that I was simply stressing/overheating the card by always leaving it in passthrough mode even when I wasn't capping. This shouldn't be a problem, but it ultimately was for me. I basically switch it over and plug it in to my laptop only when I wanna capture now. I still use my cooling fan when using the editor for rendering etc. Haven't had one problem since I made that change.

 

I'm checking this thread as "solved" now. Good luck to all and hope this will help those in the same situation...

Edited by Doc Holiday
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