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Roxio Game Capture Problems


AutonomousBandit
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So I recently bought a game capture hd pro through amazon, when i first set it up with my xbox my tv displayed a unsupported video message, i figured it was because i used component hdmi aswell as regular hdmi cable, I made the input and output hdmi cables and i managed to get a signal on my tv, but on my desktop (the capture menu) I've been getting a no signal in the status section of the capture screen. I tried screwing around with the options but had nothing available, so I scoured the internet for a solution and only found the "re-install and select repair, delete drivers and etc."

 

Thing is that I've tried that... at least a dozen times... and nothing changes except that now I can't open the options (again in the capture screen) without the program "encountering an error" and closing.

 

I've been trying to troubleshoot this for at least 4 hours now popping back in to see if I can find some new solution...

 

Currently I still have a no signal in the status bar and opening the options menu causes a crash of sorts, BUT I do get signal to my TV, I can play my Xbox just fine but I can't get "signal" from the capture card...

 

Any help is appreciated, thanks.

 

Just a side note, I'm running windows 7, I have a 2gb GDDR5 video card, 4 GB ram, dual core 3.0 (I believe Pentium processor) and yes I did install directX 9 and all my drivers are up to date.

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Good Info! wish you had told us what Color the 'No Signal' was :huh:

 

Red = drivers good and device recognized

Green = device not recognized ~ drivers or USB
;)

 

With the Device plugged in, check your Device Manager (Win-Pause, upper left) and make sure it looks just like this:

 

post-39730-0-18687700-1367926179_thumb.jpg

(NO, Errors or Warnings anywhere!)
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No signal is red, I've checked my drivers and the roxio game cap pops up under sound but thats the only roxio I find under drivers, I even checked through hidden drivers. The weird thing is that i get signal to my tv so I know the signal goes through the game cap, just not to my PC for some reason...

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Hook up something completely different!

 

Use a DVD or BD Player - even a camcorder if it has HDMI.

 

Software seems good, there is only ONE driver entry and the Red color indicates the software is happy... (pass through Will NOT work unless the driver is properly installed)

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Nothing, I still get a display on my TV but the capture window says no signal, still in red...

 

Mind explaining what you think is wrong or could be wrong? I don't see how the card can recognize a signal and pump it through to my tv without being able to recognize the signal going to the PC...

 

Is it possible its not getting "signal" because its not USB 2.0?

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Nothing, I still get a display on my TV but the capture window says no signal, still in red...

 

Mind explaining what you think is wrong or could be wrong? I don't see how the card can recognize a signal and pump it through to my tv without being able to recognize the signal going to the PC...

 

Is it possible its not getting "signal" because its not USB 2.0?

If you are not using a USB 2.0 port then it will never work

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Nothing, I still get a display on my TV but the capture window says no signal, still in red...

 

Mind explaining what you think is wrong or could be wrong? I don't see how the card can recognize a signal and pump it through to my tv without being able to recognize the signal going to the PC...

 

Is it possible its not getting "signal" because its not USB 2.0?

Expand, "Nothing"... Not really something I want to guess the meaning of :huh:

 

If you didn't USB 2.0 you would get a warning message whenever you plugged it in!

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Please try to go to your Device Manager and temporary disable your Graphics card.

 

We still don't know what your graphics card is but if you have 2 in there, try to disable at least one then re-open the capture software.

 

Let me know the result.

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