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Could somebody please take a look to my dxdiag file? I have the same problem when I try to export the file, but even worse because it pops up the error right away

thanks

 

my dxdiag is this :

 

------------------

System Information

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Time of this report: 5/11/2013, 21:46:51

Machine name: MVP-PC

Operating System: Windows 7 Professional 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)

Language: English (Regional Setting: English)

System Manufacturer: Dell Inc.

System Model: Latitude D820

BIOS: Phoenix ROM BIOS PLUS Version 1.10 A08

Processor: Genuine Intel® CPU T2300 @ 1.66GHz (2 CPUs), ~1.7GHz

Memory: 1024MB RAM

Available OS Memory: 1022MB RAM

Page File: 1193MB used, 852MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

 

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

 

--------------------

Edited by Jim_Hardin
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Could somebody please take a look to my dxdiag file? I have the same problem when I try to export the file, but even worse because it pops up the error message right away

thanks

 

my dxdiag is this :

 

 

------------------

System Information

------------------

Time of this report: 5/11/2013, 21:46:51

Edited by Jim_Hardin
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I have the same problem when I try to export my project saved to computer, iphone, etc, I get the error message "an unknown error has occurred, the application will shut down now"

 

Could you please take a look to my dxdiag info?

 

thanks

 

 

------------------

System Information

------------------

Time of this report: 5/11/2013, 21:46:51

Edited by Jim_Hardin
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You seem to have mastered copy and paste :huh:

 

Try this:

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your Roxio Capture Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where
Repair
is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

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You are always going to have problems with this processor: Genuine Intel® CPU T2300 @ 1.66GHz (2 CPUs), ~1.7GHz unless your computer is in the best shape possible and there are no other programs running including your antivirus. The minimum requirements are understated.

 

Copying and pasting the first page of the dxdiag does not help very much. Run it again and let it make you a text file. ATTACH the text file - DO NOT copy and paste. Follow these instructions carefully (link to instructions). The full text file of dxdiag will tell us more about your computer and hardware drivers.

Edited by sknis
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Did you do what Jim suggested?

 

Go here (link) and run the diagnostic program to find out if there are any issues with your laptop.

 

You have an NVidia video chipset. Go here and see if there are newer drivers for it. It will do a automatic scan. If it hangs, follow the instructions.

 

Your laptop seems to be an older one before W7 was released. Did you put W7 on it? Sometimes leftovers from the previous operating system cause issues with the current operating system IF the new operating system was not a clean install.

 

That is all I can think of now to improve your laptops performance. If it doesn't help, I'm afraid that you will always have issues trying to use that laptop to edit and export videos.

 

Sorry

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Yes I did that Jim suggested and it is weird because I have 2 laptops both are Dell (Vostro 2510 and Latitude D820) with the same problem, I upgraded to windows 7 time ago maybe this is the problem. Also I borrowed a Dell 490 desktop to test and the program ran without problems. So it must be the video card..

 

Thanks for your help anyway...

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