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Hello everyone.

I have installed the software from my game capture pro cd 3 times now without success.

I can not start the video wave, I can shoot, etc. but do not start the video wave.

What can it be?

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No their are not any issues with the software, VideoWave has been working well since Roxio introduced it 9 Years ago :huh:


How about filling us in on all the info you left out???


You had it working March...


You sent the RGC Device back for replacement...


So all was happy for about 2 months then this just suddenly happened?


What else have you left out? ;)

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:lol::D:lol: just wondering how long it will take to draw out some useful info???


So far "don't work", "help" & "works on one"...


PC specs?


Any Error Messages?


Anything else that might be of use?

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This is extensive, but it what I suggest...


Unplug your RGC Device and put it aside until you are completely finished.


Download and install the
Uninstaller. Then run it in
Moderate Mode
to remove any traces of Roxio.


Create a New User Account with Administrator Privileges.


Turn OFF any A/V & Firewall.


Reboot and log on to that new account.


Copy your entire disc to a new folder on your HDD.


In that new folder, right click on Setup.exe and select Properties.


Under the Compatibility tab, make sure nothing is checked!


Right click Setup.exe and select Open.


Allow it to Check for Updates (this is for Roxio not Windows)


Use the Default Locations!


Do it exactly as shown, step by step. Skip nothing! Add nothing!

Edited by Jim_Hardin

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