Windows 8 Compatibility With Nxt

[EdSpode]

Hello: I've been using Roxio since 2007 and usually updating my Creator every couple of years. Last week my old computer died so I went to Best Buy and purchased a:

 

HP Pavillion P7-1534; w/AMD A8-5500 APU; HD Graphics 3.20 Ghz; Ram - 8.0GB; 64 bit

OP sys - 64 based processor; Windows 8.

 

Immediately, I tried using my Creator 2012 but couldn't get native sound on video clips that worked before with Vista in VideoWave on the old machine. So I tried to log into the Roxio Community. I couldn't sign in to the Roxio community. When I enter my info and press the "sign in" button nothing happens. All of the other buttons in the program work just fine. I read that the new NXT is only compatible with Win 8. So, I bought the NXT loaded on my new HP after turning off Anti-Virus and Firewall. However, the results were the same. I still can't sign in to the community. I tried "Repair" and turning off the Firewall but there was no improvement. I'm sending this message on my old notebook with no problem signing in to the community.

 

So my questions: Is Windows 8 100% compatible with Roxio NXT? Why can't I get sound from previous used clips with Vista/ Creator 2012?

 

Any suggestions would be appreciated. Thanks,

 

Ed in Pennsylvania

[Brendon]

So my questions: Is Windows 8 100% compatible with Roxio NXT? Why can't I get sound from previous used clips with Vista/ Creator 2012?

 

Hello Ed.,

 

I've heard of some folks having trouble signing in to the Community when using newer versions of Internet Explorer. I use Mozilla FireFox as my browser, and don't have any problems.

 

As to your sound problem, most video clips are compressed so they take less storage room. Their audio is also compressed for the same reason.

To see the video and hear the sound you need to have the corresponding decompressors installed on your system. The matching pair of COmpressor/DECompressor is called a CODEC for short.

 

It seems likely that your clips use an audio CODEC that has been installed in your Vista system, but hasn't been installed in your new system. If that's the case, you need to see what audio CODEC is being used; whether your system has that one installed; and if it hasn't, you need to locate the CODEC and install it.

 

I think the simplest way to check is to use a free, safe, CODEC information program. The one many of us use is called the GSPOT Codec Information Appliance, which you can download free from http://gspot.headbands.com/ . There are other places you could download it, but here it is free and direct from the owners' site, so is a safe download.

 

What you do is install GSpot and run it. Then drag one of your clips onto the GSpot window. The program will show you what CODECs the clip uses, and whether you have them installed.

 

To illustrate without me having to retype everything, please see post #2 in this topic elsewhere on our Community. http://forums.support.roxio.com/topic/81791-re-a-problem-with-easy-cd-dvd-burn/

 

As you'll see, in the picture I showed the audio CODEC is listed down on the bottom left, and just below that is a window saying the CODEC is installed. Those are the two places you need to look in the GSpot display.

 

If the display shows the required audio CODEC isn't installed, you need to get it and install it. If you have any trouble with that, or if it turns out this wasn't the problem, please come back here and tell us what you've found so we can help further.

 

Regards,

Brendon

[Jim_Hardin]

Internet Explorer 10, in Win8 has to be running in Compatibility Mode...

[EdSpode]

Hello again,

 

The "Sign-in" problem with Windows 8 & NXT was just a matter of following Jim's recommendation. I asked BING and requested "Windows 8 Compatibility Mode" and up popped "Fix site display with compatibility view." It explained that a button appears in the address bar (top left on the page), you just tap or click the button to display the site in Compatibility View. Once you turn on Compatibility View, Explorer will automatically show that site in Compatibility View each time you visit and try to sign-in to the community. Problem Solved !!!

 

I researched and spent a few hours to learn about CODEC. I did follow Brendon's instructions and downloaded "GSPOT Codec Info Appliance." My audio codec is AC 3 and it said that "Codec INSTALLED." I tried to reinstall my homemade, intro movie clip in VideoWave that I have used many times before with Creator 10 and 12 on Vista, while the Video worked the audio was silent. I checked the properties of the clip's audio - it states, "Compression - Roxio Cimemax Audio Decoder 4.3." Also note, that when I worked with VideoWave and installed the movie clip for the first time the video and audio worked perfectly. But, when I repeated the movie clip in the production the audio was silent. Secondly, I started a new VideoWave production (figuring the first one was corrupted) and clicked "Add Photo/Video." The movie clip shows up as an icon on the right side of the video screen with a little green arrow at the bottom of the icon. Hit the green arrow and the icon show the video clip and plays the audio perfectly. But when I transfer it to the timeline or storyline, I get video less the audio. So I don't think it's the audio portion of CODEC but rather a quirk in the NXT program. Why then would it play in the icon but not in the timeline?

Any thoughts, remedies, suggestions to my dilemma would certainly be appreciated.

Thanks,

Ed in Pennsylvania

[Brendon]

Thanks for spending the time and effort on the CODECs, Ed. I hope you don't consider it wasted.

 

Yes, it does seem to be a quirk of NXT rather than a general CODEC problem, so I'll have to leave you with the NXT experts for that one. I trust it goes well and promptly.

 

Regards,

Brendon

[Jim_Hardin]

Jeez Brendon, we look to You FOR answers

 

Glad that resolved the Log On, I still can't get the Return Key to be recognized in the 'normal' Editor here with IE 10 I have to toggle the Editor Mode for it to work...

 

A time honored way to try for your issue...

 

Use either VideoWave or while in MyDVD, go to Edit Movie (videowave) and do the Export As option...

 

This will create a new rendered file of your movie and we hope it will not crash during render!

 

If that works, start a New Project in MyDVD, set Chapters and see how it performs with the newly created file.

 

(sometimes there is something in the original that it doesn't like )

 

Let's see what that does before going through a Proper Repair.

[EdSpode]

Hello again,

 

I followed the above mentioned instructions to the tee but to no avail. The results were the same. I even went through the REPAIR procedure again but the results were the same. I also right clicked the Roxio icon on the desktop and clicked "Troubleshoot Compatibility." I followed the instructions but there were no positive results.

 

So, I said to myself, "Why not import a DVD that I produced in December using Creator 12 with Vista on my old, broken computer. The DVD has my homemade intro that I use on all of my family productions." OK, so I started a new VideoWave production - imported my old DVD into the timeline - and what do you know it worked when I hit the play button. I watched and listened to the intro and 5 or 6 seconds of the new production. Great news; it worked !!!! I out smarted the NXT program. I went back to the beginning of my new production because I needed to get rid of everything after the intro. I hit play again and "Holy Shamoly" there's video but no audio. I checked the "audio editor" in the native audio and there was no audio shown - it was just a flat line. Apparently, NXT doesn't like anything produced by prior creator versions. NXT has a memory and a mind of its own......

 

Having used Roxio since 2007 I thought that I was fairly proficient and with help from the community figure out all of the nuances incorporated in Roxio programs. But now, my last resort is to contact Corel Customer Support tomorrow to see if they have a solution to my unique problem with NXT.

 

Thanks again for your help. I keep you informed of my progress.

 

Ed in Pennsylvania

 

 

Hello again,

 

I followed the above mentioned instructions to the tee but to no avail. The results were the same. I even went through the REPAIR procedure again but the results were the same. I also right clicked the Roxio icon on the desktop and clicked "Troubleshoot Compatibility." I followed the instructions but there were no positive results.

 

So, I said to myself, "Why not import a DVD that I produced in December using Creator 12 with Vista on my old, broken computer. The DVD has my homemade intro that I use on all of my family productions." OK, so I started a new VideoWave production - imported my old DVD into the timeline - and what do you know it worked when I hit the play button. I watched and listened to the intro and 5 or 6 seconds of the new production. Great news; it worked !!!! I out smarted the NXT program. I went back to the beginning of my new production because I needed to get rid of everything after the intro. I hit play again and "Holy Shamoly" there's video but no audio. I checked the "audio editor" in the native audio and there was no audio shown - it was just a flat line. Apparently, NXT doesn't like anything produced by prior creator versions. NXT has a memory and a mind of its own......

 

Having used Roxio since 2007 I thought that I was fairly proficient and with help from the community figure out all of the nuances incorporated in Roxio programs. But now, my last resort is to contact Corel Customer Support tomorrow to see if they have a solution to my unique problem with NXT.

 

Thanks again for your help. I keep you informed of my progress.

 

Ed in Pennsylvania

[Jim_Hardin]

Sorry Ed, I did not notice that your project was from a prior version...

 

Not going to work! Something that Roxio has never been good at

 

Also of note, it you MUST RUN NXT in Win8 without any compatibility settings!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

Compatibilty Settings were put into Win7 & Win8 for MS Programs They are NOT there for other programs and will cause all sorts of problems.

[EdSpode]

Jim: Thanks for the info regarding "Troubleshooting Compatibility" on the Roxio icon. I have given up trying to used my homemade intro for my family videos that I used with Creator 10 & 12. Now, I am only trying to import new videos that I put from my camera to my hard drive. The problem still exists with importing these new videos into the timeline in VideoWave.

 

When I received your last message today, I turned off my Kaspersky and firewall and uninstalled and reinstalled NXT. I have been successful in putting 3 out of 4 new clips on the Videowave. The 4th, as before, had video but no audio. I did e-mailed tech service (probably located in Banglagore) but they did not understand my problem. I sent them another message this morning because they are suppose to have 24 hour service. It's been 12 hours and no reply. I also called customer service at Coral -- they said that I'd have to pay to talk to someone in Tech Support.

 

I'll try putting together this new production the best way possible. Thanks for your time and help.

 

All the best,

Ed In Pennsylvania

[Jim_Hardin]

3 of 4, not too bad

 

You might want to take that troublesome one and run it through a 3rd party converter, just to see what happens???

 

Ones we have been recommending are these:

 

 

AVS4YOU Converter:

AVS

 

Any Video Converter

HERE

 

Freemake Video Converter:

HERE

 

IF that makes a difference, we can visit your camcorder settings

[EdSpode]

Jim: Success at last. I tested AVS and converted my old intro to - .WMV...... It looks as though it will work. I have closed and opened VideoWave a half a dozen times and it's still working. I haven't finished my latest production so I hope there is no problem converting to a DVD. Thanks again for your time and patience. Now it's on to a new problem regarding adding audio to VideoWave --- it don't work !!!! But that for another time and thread. Ed in Pennsylvania

[Jim_Hardin]

OK but I hope you will include a bit more detail