Occasional Crash When Disk Burn Begins

[BazShaw]

Bought Creator NXT last week, ran update software right away. My first attempt to burn an mp4 file resulted in an Application Hang with this error in Windows Event Viewer:

 

 

Faulting application videowave14.exe, version 8.0.0.47, faulting module

rxburner.dll, version 14.4.2.92, fault address 0x0000faf4.

 

Read thru some FAQs and then updated the firmware on my DVD Burner (TSST/Samsung SH-S182D, internal). Drivers now current.

 

Seems like I can burn small/medium files, maybe up to 700Mb, but soon as I go over 1GB it will go through the whole encoding session, then fail at the next step. Frustrating obviously when it take > 1 hour to encode!

 

On one large file it also crashed while trying to load it:

 

Faulting application videowave14.exe, version 8.0.0.47, faulting module

roxio861_demux_mp4_ds.ax, version 8.5.0.3526, fault address 0x0000e962.

 

Computer isn't new or 'Gamer' standard - Dell DImension 2400, 2.8Gb processor, 2GB RAM. Does have a nVidia GEForce 6800 graphics card (PCI). Running Xp SP3.

 

Hoping I"m not asking too much to run Creator on this setup.

 

Any ideas?

 

thanks

[bimicher]

Bought Creator NXT last week, ran update software right away. My first attempt to burn an mp4 file resulted in an Application Hang with this error in Windows Event Viewer:

 

 

Faulting application videowave14.exe, version 8.0.0.47, faulting module

rxburner.dll, version 14.4.2.92, fault address 0x0000faf4.

 

Read thru some FAQs and then updated the firmware on my DVD Burner (TSST/Samsung SH-S182D, internal). Drivers now current.

 

Seems like I can burn small/medium files, maybe up to 700Mb, but soon as I go over 1GB it will go through the whole encoding session, then fail at the next step. Frustrating obviously when it take > 1 hour to encode!

 

On one large file it also crashed while trying to load it:

 

Faulting application videowave14.exe, version 8.0.0.47, faulting module

roxio861_demux_mp4_ds.ax, version 8.5.0.3526, fault address 0x0000e962.

 

Computer isn't new or 'Gamer' standard - Dell DImension 2400, 2.8Gb processor, 2GB RAM. Does have a nVidia GEForce 6800 graphics card (PCI). Running Xp SP3.

 

Hoping I"m not asking too much to run Creator on this setup.

 

Any ideas?

 

thanks

 

Since you can burn some DVDs it seems the program is working correctly.

 

I assume you are talking about the source files when you mention file sizes. Well, file size means almost nothing when talking about creating video DVDs, it is the timel length of the video and the quality of the video you are creating on the DVD that matters.

A standard 4.7GB DVD can only hold 60 minutes of video at the best (HQ) quality setting. Any longer the video has to be compressed to fit on the DVD and you lose quality.

 

At what point does it crash? Have your tried to first burn to an image file or folder set?

[BazShaw]

Hi, appreciate your quick response.

Need to amend the symptoms somewhat - I had assumed that because the DVD burning process crashed abruptly, that the DVD was toast so I tossed them. I just pulled a couple out of the trash and it appears it does actually burn most of the video - they play but freeze at or before the end - to the extent that I also have to power cycle my home DVD player. Maybe it's just not burning the lead-out or finalizing properly?

 

To answer your quesitons, the 'large videos' are 20-30 minute mp4 at 1080p and no, I did a direct to disc. I notice from other threads that the 'Fit To DIsk' option is not preferred, neither are Memorex DVDs - I'm guilty of both those sins then.

 

What I'll try next then is burning to an iso file first (saves time if the burn does fail I guess), select HQ if it will fit and also buy different brand of disc. Do you recommend any particular brand?

 

thanks

[bimicher]

Hi, appreciate your quick response.

Need to amend the symptoms somewhat - I had assumed that because the DVD burning process crashed abruptly, that the DVD was toast so I tossed them. I just pulled a couple out of the trash and it appears it does actually burn most of the video - they play but freeze at or before the end - to the extent that I also have to power cycle my home DVD player. Maybe it's just not burning the lead-out or finalizing properly?

 

To answer your quesitons, the 'large videos' are 20-30 minute mp4 at 1080p and no, I did a direct to disc. I notice from other threads that the 'Fit To DIsk' option is not preferred, neither are Memorex DVDs - I'm guilty of both those sins then.

 

What I'll try next then is burning to an iso file first (saves time if the burn does fail I guess), select HQ if it will fit and also buy different brand of disc. Do you recommend any particular brand?

 

thanks

 

Are you creating a standard video or an AVCHD video since you seem mention 1080p or is that the source video?

[BazShaw]

The source video is a 1080p MPEG4 file

[sknis]

The source video is a 1080p MPEG4 file

 

And the answer to the other half of the question (burning a standard DVD or AVCHD disc)?

[BazShaw]

Standard DVD

[BazShaw]

Another crash today but this time when creating an ISO file - no DVD involved. Original file was 18 min. mp4, 1080p. Selected HQ from the quality settings and type was standard DVD (unchecked burn DVD box, checked iso)

 

As before, didn't see any MyDVD errors, just the Windows Application hang:

 

Faulting application videowave14.exe, version 8.0.0.47, faulting module roxio861_demux_mp4_ds.ax, version 8.5.0.3526, fault address 0x0000eb2c.

 

Earlier in the log I saw this error right after a videowave crash error:

 

EventType mptelemetry, P1 unspecified, P2 hardeningtelemetry, P3 hardeningtelemetrydisablertp, P4 4.2.223.0, P5 unspecified, P6 unspecified, P7 unspecified, P8 NIL, P9 NIL, P10 NIL.

 

Quick search showed it related to Windows Media Player (Have version 11). Is there a connection possibly? DxDiag found no problems but I've attached the output anyway in case it holds a clue.

 

I'll try some basic PC stuff like disk check, and RAM test, but maybe I need to do a clean re-install?DxDiag.txt

[bimicher]

Another crash today but this time when creating an ISO file - no DVD involved. Original file was 18 min. mp4, 1080p. Selected HQ from the quality settings and type was standard DVD (unchecked burn DVD box, checked iso)

 

As before, didn't see any MyDVD errors, just the Windows Application hang:

 

Faulting application videowave14.exe, version 8.0.0.47, faulting module roxio861_demux_mp4_ds.ax, version 8.5.0.3526, fault address 0x0000eb2c.

 

Earlier in the log I saw this error right after a videowave crash error:

 

EventType mptelemetry, P1 unspecified, P2 hardeningtelemetry, P3 hardeningtelemetrydisablertp, P4 4.2.223.0, P5 unspecified, P6 unspecified, P7 unspecified, P8 NIL, P9 NIL, P10 NIL.

 

Quick search showed it related to Windows Media Player (Have version 11). Is there a connection possibly? DxDiag found no problems but I've attached the output anyway in case it holds a clue.

 

I'll try some basic PC stuff like disk check, and RAM test, but maybe I need to do a clean re-install?DxDiag.txt

 

Unfortunately those error message mean nothing to me.

Where did you get those source files? How much free space on your hard drive? Have you defragged lately?

 

What make of DVDs are you using? Many of us here prefer/recommend Verbatims.

[BazShaw]

Source files were purchased from an online store I have for several years - mostly documentaries and motivational topics. I have 289GB free space on a 500GB HD. Probably a month or so since I defragged - I will run that tonight. I was using Memorex 4.7GB, but I can switch to Verbatims - my local TigerDirect store has them. Although since the same application crash happened while making an ISO file, it's not likely to be the DVD right?

I've had a couple of other similar programs on my PC, which I uninstalled before I bought Creator. I had Nero and Aimersoft and had problems with those also, which is why i removed them. Wonder if it's my graphics card perhaps?

[BazShaw]

Update: Some improvement but another issue brought to light.

 

By keeping quality at SP, using Vebatim disks and creating an ISO file first, I can actually create a DVD now that will play.

 

Unfortunately now there is an audio problem. Roughly every minute or so, there is a 'click' & audio track gets muted for about 3 seconds then returns to normal. I tried regular DVD movies in the same playback device so it's not the home DVD player, and the problem occurs on different types and sizes of disks & original files.

Can't see any running services that would affect audio, but disabled a few that likely 'pulse' such as Bluetooth & Wireless SSID announcements. antivirus process checkers etc. Has anyone encountered this before?

[bimicher]

Update: Some improvement but another issue brought to light.

 

By keeping quality at SP, using Vebatim disks and creating an ISO file first, I can actually create a DVD now that will play.

 

Unfortunately now there is an audio problem. Roughly every minute or so, there is a 'click' & audio track gets muted for about 3 seconds then returns to normal. I tried regular DVD movies in the same playback device so it's not the home DVD player, and the problem occurs on different types and sizes of disks & original files.

Can't see any running services that would affect audio, but disabled a few that likely 'pulse' such as Bluetooth & Wireless SSID announcements. antivirus process checkers etc. Has anyone encountered this before?

 

Do you get the click when you play the iso file with a video player such as VLC?

 

Why are you using SP quality? If your time length of the whole project is less then 60 minutes and you are burning to a standard DVD then yopu should be using the HQ setting.

[BazShaw]

Hi

Actually the audio is clean playing back the iso in VLC - seems to occur when it's burned to DVD. I'll see if I can borrow a burner or just buy a new one - their cheap enough for internal. Using SP because the video is 58 minutes and when I tried to encode at HQ, I get the crash right at the end of the process, as mentioned at the top of the thread. I'm starting to think my XP computer just isn't up to the job. What I can try maybe install Creator as an evaluation copy on on of the high-end computers at work, and use the same video source files for comparison/

[bimicher]

Hi

Actually the audio is clean playing back the iso in VLC - seems to occur when it's burned to DVD. I'll see if I can borrow a burner or just buy a new one - their cheap enough for internal. Using SP because the video is 58 minutes and when I tried to encode at HQ, I get the crash right at the end of the process, as mentioned at the top of the thread. I'm starting to think my XP computer just isn't up to the job. What I can try maybe install Creator as an evaluation copy on on of the high-end computers at work, and use the same video source files for comparison/

 

Since your iso file plays correctly then the program worked correctly up to that point.

 

The 58 minute video should fit on the DVD at HQ quality without any problems. At what point exactly do you get the failure, at the end does not tell us much. Do you have a menu on the DVD?

Have you tried to first convert the mp4 video to a mpg video file which you can then use to burn the DVD?

[Brendon]

You could try burning the ISO to disc with a simple program like the free ImgBurn http://www.imgburn.com/

That will show you if the problem is before or after the burning phase of the process.

[BazShaw]

Hi

The problems with the crash occured when I tried to burn an H.264 mp4 file, of more than 50 minutes duration, in HQ or Automatic quality, direct to a single layer DVD disc. Encoded file size was around 4.1GB. It would encode the video, burn the disc but crash before it did the final closure on the disc. I could play the disk in a regular DVD player but when the video came to the end, it would freeze on the last frame and I could do nothing with the DVD player until I had pulled the power and recycled, then I was able to eject.

 

However, I seem to have hit on the right workaround as I have now made two DVD's without at problem. The trick for me is to first create an ISO file with HQ quality set, configured for a dual-layer disk but without burning at that point. Once the ISO was created successfully I can burn the dual-layer disk and produce a good copy.

 

I think my PC and graphics card may be a bit under-powered as it were, for the task. So until I can afford a new rig, this will work OK for me. Appreciate the support from Mr Digital Guru and others who lent their experience!

[BazShaw]

Oh I do have one more question though.

 

Is it possible to change the default menu style for new projects? Mine always comes up with this 70's sunburst thing (like a Grateful Dead cover) - I can change it of course but since most of what I burn needs the same style, I'd like to make that come up from start.

 

thanks