Split From Hijacked Thread

[SOKEDAVE]

I'VE HAD ROXIO COPY AND CONVERT 3.

I INSTALLED IT ON MY NEW COMPUTER, THAT HAS WINDOWS 7

WHEN I TRY TO COPY A DISK, I GET THE MESSAGE "AN UNDOCUMENTED ERROR OCCURRED".

WHAT NEEDS TO BE DONE??

[grandpabruce]

I'VE HAD ROXIO COPY AND CONVERT 3.

I INSTALLED IT ON MY NEW COMPUTER, THAT HAS WINDOWS 7

WHEN I TRY TO COPY A DISK, I GET THE MESSAGE "AN UNDOCUMENTED ERROR OCCURRED".

WHAT NEEDS TO BE DONE??

 

Here is a list of Roxio products that are compatible with Windows 7. I don't see Copy and Convert 3 on that list.

 

http://corel.force.com/roxio/articles/en_US/Master_Article/Windows-7-Support-and-Compatibility-with-Roxio-products?retURL=%2Froxio%2Fapex%2Fkbsearchresultspage&popup=false&lang=en_US&productTopCategory=NONE&applicationSubCategory=NONE&productSubCategory=NONE&topicCategory=NONE&topicCategoryText=NONE&subTopicCategory=NONE&subTopicCategoryText=NONE&articleId=kA060000000L3e6

[bimicher]

I'VE HAD ROXIO COPY AND CONVERT 3.

I INSTALLED IT ON MY NEW COMPUTER, THAT HAS WINDOWS 7

WHEN I TRY TO COPY A DISK, I GET THE MESSAGE "AN UNDOCUMENTED ERROR OCCURRED".

WHAT NEEDS TO BE DONE??

 

First of all turn off the Caps Lock unless you have a vision problem.

 

Then most likely your version is not compatible with W7.