Cineplayer Problems

[zane john]

On a Winows 7x64 computer when I open a wmv file with windows media player a window popsup configuring cineplayer which then crashes and does not alow windows media player to play the video until I reboot the computer. I am using Roxio Creator 2011 plus. This has been a constant problem and the only advice that suport gave me was to reinstal Creator but now it dose it when I open any folder with any video files in it. Cineplayer is installed and configured and works properly. It only effects my x64 computers (two) and not my 32 bit computers. Any suggestions short of replacing Roxio Creater would be appreciated.

[Jim_Hardin]

Just for fun, list your PC Specs for all 3 computers, like I have in my sig block. (most likely not the issue but good to know )

 

Then I would suggest a Proper Repair:

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When the Repair competes, turn your AV & Firewall back on and reboot.