etoedits Posted May 21, 2013 Report Share Posted May 21, 2013 Dear roxio forum, I have had my roxio game capture hd pro for 6 months now and I am beginning to loose my patience! Lately it has been crashing my computer, even though my computer fits all of the requirements. It has also made my tv stop working at random points meaning I need to get up go to my computer and do everything again! It is frustraitingly slow and cuts out at random points whilst I am recording in 720p I was going to contact roxio by call but many friends have told me not to as they don't help out at all. It has been like that since I first got it and to be honest I thought it was just a thing it did just at the beginning but it turned out not to be. So my question is, is their any way I can get my money back as I would like to buy something different such as an Elgato as they do not crash at all, I have heard. Link to comment Share on other sites More sharing options...
grandpabruce Posted May 21, 2013 Report Share Posted May 21, 2013 Dear roxio forum, I have had my roxio game capture hd pro for 6 months now and I am beginning to loose my patience! Lately it has been crashing my computer, even though my computer fits all of the requirements. It has also made my tv stop working at random points meaning I need to get up go to my computer and do everything again! It is frustraitingly slow and cuts out at random points whilst I am recording in 720p I was going to contact roxio by call but many friends have told me not to as they don't help out at all. It has been like that since I first got it and to be honest I thought it was just a thing it did just at the beginning but it turned out not to be. So my question is, is their any way I can get my money back as I would like to buy something different such as an Elgato as they do not crash at all, I have heard. Contact Roxio, and ask them. Link to comment Share on other sites More sharing options...
ogdens Posted May 21, 2013 Report Share Posted May 21, 2013 I agree with GrandpaBruce "contact Roxio". you have too many weird problems. Link to comment Share on other sites More sharing options...
Zanatos Posted May 22, 2013 Report Share Posted May 22, 2013 At what point does it crash? Is it just random? Or is it when you do something like say, click the capture button? Link to comment Share on other sites More sharing options...
etoedits Posted May 24, 2013 Author Report Share Posted May 24, 2013 zanatos, it crashes mid capture Link to comment Share on other sites More sharing options...
Zanatos Posted May 24, 2013 Report Share Posted May 24, 2013 I had mine crash and crash my PC over and over. I had to disable the onboard video. If you have a motherboard with onboard video but are using a video card, go into the device manager and disable the on board. Link to comment Share on other sites More sharing options...
Question
etoedits
Dear roxio forum,
I have had my roxio game capture hd pro for 6 months now and I am beginning to
loose my patience!
Lately it has been crashing my computer, even though my computer fits all of the
requirements. It has also made my tv stop working at random points meaning I
need to get up go to my computer and do everything again! It is frustraitingly
slow and cuts out at random points whilst I am recording in 720p
I was going to contact roxio by call but many friends have told me not to as
they don't help out at all.
It has been like that since I first got it and to be honest I thought it was
just a thing it did just at the beginning but it turned out not to be.
So my question is, is their any way I can get my money back as I would like to
buy something different such as an Elgato as they do not crash at all, I have
heard.
Link to comment
Share on other sites
5 answers to this question
Recommended Posts
Archived
This topic is now archived and is closed to further replies.