photoshowproblem Posted May 28, 2013 Report Share Posted May 28, 2013 I get the error transcoding everytime I attempt to upload my own music from my Itunes library to my photoshow. It is SO frustrating to not be able to speak to someone in customer service!!!! Link to comment Share on other sites More sharing options...
sknis Posted May 28, 2013 Report Share Posted May 28, 2013 I get the error transcoding everytime I attempt to upload my own music from my Itunes library to my photoshow. It is SO frustrating to not be able to speak to someone in customer service!!!! Download the desktop version of PhotoShow from your Premium Membership page and do your show with it. Upload the finished PhotoShow when you are done. It is faster and more foolproof. If you have the show partially done and on the site, you can download it and all others to the desktop version. Itunes has always been a problem. You could try to put the music into a new folder on your computer and try uploading from there. That is the way you have to do it with a MAC. You can always talk to someone but it will cost you $$. You would not want to talk to customer service but need to talk to Tech Support. Link to comment Share on other sites More sharing options...
photoshowproblem Posted May 28, 2013 Author Report Share Posted May 28, 2013 How do I talk to someone and what is the price for support? Why does it have to be so complicated to get help with a product that is purchased? Link to comment Share on other sites More sharing options...
photoshowproblem Posted May 28, 2013 Author Report Share Posted May 28, 2013 Thank you. I used the desktop version and it worked. I appreciate your help. Link to comment Share on other sites More sharing options...
sknis Posted May 28, 2013 Report Share Posted May 28, 2013 Thank you. I used the desktop version and it worked. I appreciate your help. So you are all good now? Great ! Link to comment Share on other sites More sharing options...
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photoshowproblem
I get the error transcoding everytime I attempt to upload my own music from my Itunes library to my photoshow.
It is SO frustrating to not be able to speak to someone in customer service!!!!
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