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Product Key Issues



I just bought the VHS to DVD 3 and watched them scan the activation bar code on the box at the store. I tried to load the software and I get the error "product key is not activated". Contacted the company but got the run around by being told that I could pay a fee to talk to someone in support. I also filled out and submitted a help form, but no reply. Not very impressed the customer support. Can anyone help me with this problem?

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