Can't Launch Capture Software

[parkerdmartin]

ok so i have had this problem for like a week. I can launch the menu were you select capture or edit but when i click on capture nothing happens. I can also launch the editing software but not the capture software. i have tried uninstalling and reinstalling the software. Nothing seems to work if you could help it would be appreciated.

[Jim_Hardin]

L i s t your PC Specs like I have in my sig block... Include your HDD Free Space.

 

Most of this will show up if you just click Win-Pause. Include your Windows Experience Number from there too while you are writing down the DETAILS of your Processor & RAM

[parkerdmartin]

my computer has run it before but just recently has it started doing this

[parkerdmartin]

Hp Pavilion dv4 Win Home premium 64 bit

AMD Turion X2 Dual-Core Mobile RM-72 2.10 GHz w/ 3 GB of RAM

HDD space free 349 GB

[Jim_Hardin]

OK, thanks for the updated info

 

Nothing in that looks to be an issue so let's start with the proper repair.

 

Do it JUST like this and keep in mind sometimes it takes 2 or 3 attempts to work.

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

[parkerdmartin]

ok so i have tried that 3 times now and it still does the same thing

[Jim_Hardin]

If this don't do it, your done for

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Download and install the

Revo

Uninstaller. Then run it in

Moderate Mode

to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure

nothing

is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!

[parkerdmartin]

that stinks it didnt work. does that mean i have to get a different cap card until they let us use 3rd party applications with the roxio game cap hd pro.

[Jim_Hardin]

Don't know what to tell you... The rest of us can run it without any issue so it isn't the software

[parkerdmartin]

ok thanks for trying to help though

[CMFC BLUE]

I am currently having this same problem and it came out of no where when it was working just fine a couple days ago. All I want to know is if it is fixable and how, or if I buy a new one will that one work or does my system just not like Roxio anymore? If someone could please help me since Roxio's "Technical Support" wont, I would greatly appreciate it.

[ogdens]

Did you try the suggestions in post's 5 & 7 ?.

[Jim_Hardin]

I am currently having this same problem and it came out of no where when it was working just fine a couple days ago. All I want to know is if it is fixable and how, or if I buy a new one will that one work or does my system just not like Roxio anymore? If someone could please help me since Roxio's "Technical Support" wont, I would greatly appreciate it.

WHAT is not working?

 

WHAT are your PC Specs?

 

WHAT has changed?

[CMFC BLUE]

Well when I open up the menu it works fine but as soon as I click the capture button you quickly see it say "loading" but it then quickly disappears and nothing loads up as well as when I click the edit button that opens up but soon crashes after loading. I used to be able to work it normally and everything worked fine and I could record but nothing has changed except I cannot use the cap card anymore because it will not work.

 

PC Specs:

 

- NVIDIA GTX 650 Ti BOOST 2GB

- Intel Core i3 3220 CPU

- 8GB 1600MHz Memory

- 1TB 7200RPM HDD

- ASUS H61 Chipset Motherboard

- 430W Corsair CX Power Supply

- DVD-R/RW/CD-R/RW

- Microsoft Windows 7

[Jim_Hardin]

OK, great!

 

Posts #5, #6 and as a last resort, #7

 

Take you time and do it just as listed - nothing is optional - add nothing!

[CMFC BLUE]

Ok I will give those a shot. Does anyone know why it just randomly does this and why it will not fix itself?