neto333 Posted May 31, 2013 Report Share Posted May 31, 2013 hi, everytime i try to install i get this message: and when i try to install the other programs from the disc i get this other message my pc is an intel i5 2.67GHz 4GB ram windows 8 Link to comment Share on other sites More sharing options...
neto333 Posted May 31, 2013 Author Report Share Posted May 31, 2013 now my serial number says that is invalid becaus, idk why, maybe because i was trying a lot of times to install the program, but my serial number was working fine. Edit: my serial is working fine , but i cant install anything. Link to comment Share on other sites More sharing options...
Jim_Hardin Posted May 31, 2013 Report Share Posted May 31, 2013 This is extensive, but it what I suggest... Unplug your RGC Device and put it aside until you are completely finished. Create a New User Account with Administrator Privileges. Turn OFF any A/V & Firewall. Reboot and log on to that new account. Copy your entire disc to a new folder on your HDD. In that new folder, right click on Setup.exe and select Properties. Under the Compatibility tab, make sure nothing is checked! Right click Setup.exe and select Open. Allow it to Check for Updates (this is for Roxio not Windows) Use the Default Locations! Link to comment Share on other sites More sharing options...
neto333 Posted June 1, 2013 Author Report Share Posted June 1, 2013 now im gettig error code 0002 Link to comment Share on other sites More sharing options...
Jim_Hardin Posted June 1, 2013 Report Share Posted June 1, 2013 I suspect you have a number of pre-existing issues with your PC... In any case, I will jump to the last possible install method. If this doesn't work, time to format! Unplug your RGC Device and put it aside until you are completely finished. Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio. Create a New User Account with Administrator Privileges. Turn OFF any A/V & Firewall. Reboot and log on to that new account. Copy your entire disc to a new folder on your HDD. In that new folder, right click on Setup.exe and select Properties. Under the Compatibility tab, make sure nothing is checked! Right click Setup.exe and select Open. Allow it to Check for Updates (this is for Roxio not Windows) Use the Default Locations! Link to comment Share on other sites More sharing options...
neto333 Posted June 1, 2013 Author Report Share Posted June 1, 2013 I suspect you have a number of pre-existing issues with your PC... In any case, I will jump to the last possible install method. If this doesn't work, time to format! Unplug your RGC Device and put it aside until you are completely finished. Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio. Create a New User Account with Administrator Privileges. Turn OFF any A/V & Firewall. Reboot and log on to that new account. Copy your entire disc to a new folder on your HDD. In that new folder, right click on Setup.exe and select Properties. Under the Compatibility tab, make sure nothing is checked! Right click Setup.exe and select Open. Allow it to Check for Updates (this is for Roxio not Windows) Use the Default Locations! i try with a different pc, but with the same aspects but without luck. here are the aspects. Link to comment Share on other sites More sharing options...
Jim_Hardin Posted June 2, 2013 Report Share Posted June 2, 2013 You will have to contact Roxio ~ never heard of any issue like this one Link to comment Share on other sites More sharing options...
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neto333
hi, everytime i try to install i get this message:
and when i try to install the other programs from the disc i get this other message
my pc is an intel i5 2.67GHz
4GB ram windows 8
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