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Lost Serial Key Help?


AdamOC
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hi guys i hope someone on here can help me, i purchased my roxio game capture HD pro from amazon and it was shipped on the 19th of feb however last week my roxio software wouldnt respond and kept closing so i put my installation disc in and tried the repair twice to no success so i thought id reinstall it however turns out ive lost my serial key i really need some assistance with this ive tried looking at the customer support but its abit confusing

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If you registered it? Go to the main Roxio page here, http://www.roxio.com/enu/default.html

 

Click on My Account and sign in, if you registered it the CD Key will show for your Roxio registered products.

 

 

 

If not I will try and get you some help check back to this thread.

Edited by cdanteek
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Just curious, the Key is on the CD Sleeve, how could you throw out a sleeve and keep the CD around to get scratched??? :huh:

 

retardedness i guess also guys this message 'roxio gamecapturepad has stopped working' still coming up any ideas?

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We all those 'Doh!' moments :lol:

 

We have seen the "Stopped Working" from time to time and as I recall it requires several steps, in proper order, to clear up.

 

Give this process a try and let us know:

 

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Download and install the
Uninstaller. Then run it in
Moderate Mode
to remove any traces of Roxio.

 

Then turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When the Install competes, turn your AV & Firewall back on and reboot.
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We all those 'Doh!' moments :lol:

 

We have seen the "Stopped Working" from time to time and as I recall it requires several steps, in proper order, to clear up.

 

Give this process a try and let us know:

 

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Download and install the
Uninstaller. Then run it in
Moderate Mode
to remove any traces of Roxio.

 

Then turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When the Install competes, turn your AV & Firewall back on and reboot.

 

i followed your instructions and the message still comes up?

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Only 2 things left...

 

Unplug your RGC Device and put it aside until you are completely finished.

Then run the Revo Uninstaller in
Moderate Mode.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure
nothing
is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!

 

OR

 

Format C:\
:huh:
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