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Cant Use Roxio Hd Pro



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I just recive my capture bought from ebay but i can't use it. When I connect it the purple light but my computer doesn't recognize it. Also the seral on the cd doesn't work, what can i do? :(


Return it to the person that sold it to you on eBay.


Then buy it from a reputable retail seller!

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The seller has 27 positive feedbacks. The light turns on but my computer doesn't recognize it, is it a problem with the sowftare that i can't put the serial or with the hardware?


Then he should take it back so you don't give him a negative feedback! ;)

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cd's advice is probably the Best Solution in your case...


But let's review a couple of important things to make sure you aren't making a simple mistake ;)


The Product Key is located on the Label attached to your CD Cover:




During the install, it is entered at this point:




Of course Do Not plug in the RGC Device before you install the software...


Follow these steps:


Then, turn off your Anti Virus, Firewalls, Registry Cleaners, etc.


Now insert your Roxio Disc.


Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)


When you reach the screen where
is offered, choose that!


When the Repair competes, turn your AV & Firewall back on and reboot.

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